Job Information
Chase Plastics Data Administration Support in Clarkston, Michigan
Data Administration Support
About the OrganizationAt Chase Plastics, we're real people providing real solutions. It's something we've been doing since 1992, when Kevin and Carole Chase independently set out with nothing more than $2,500 in their pocket and a Detroit-bred work ethic. Their goal then - and now - was to do what big distributors would not: provide quality specialty, engineering and commodity thermoplastics for small- to medium-sized applications - and back it up with outrageous customer service.
Today, customer service is more than a value, it's instilled in our DNA, and it's inherent in everything we do. Just like the day we started, we're committed to providing you:
Real solutions that aren't delayed by red tape or inaction
A partnership based on a genuine understanding of your business and your goals
The tools and resources to help you succeed and thrive
EOE StatementWe are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.
LocationClarkston Office
Description
JOB DESCRIPTION
POSITION TITLE
Data Administration Support DEPARTMENT
Sales Productivity
EMPLOYEE
MANAGER
Sales Productivity Manager
EFFECTIVE DATE
HOURS
8:00 a.m. – 5:00 p.m. with 1 hour lunch
STATUS
Full-time or Part-Time – Hourly Employee Non-Exempt
PRIMARY PURPOSE OF POSITION
To assist the Customer Fulfillment Manager, Service Support Manager and Customer Service Team with order entry to ensure efficiency, speed, and accuracy within the department. Devote full time to the business and affairs of Chase Plastic Services, Inc., and to use your best efforts to perform faithfully and efficiently the responsibilities assigned to you. Responsible for providing friendly, high-quality service to all team members through the effective management of responsibilities assigned to you.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Predictable and dependable attendance is required.
Review new items daily for addition to CPSConnect customer portal.
Maintain portal items for accuracy with regards to supplier, logo, description, category, popularity, attributes, and stock levels.
Load spec sheets (TDS, Processing, SDS,) to portal items.
Load regulatory information (REACH, RoHS, CA-65) to portal items. Replace documentation with updates to regulations.
Review datasheets on UL Prospector remove, update, or add on a quarterly basis.
Update Chase Priority on UL Prospector as required with changes to inventory stocking levels and/or line card changes.
Assist SA team with manual mapping as required on ChaseForce CRM system (i.e., national accounts, obsolete customers as determined by department managers
Assist with contact justification in ChaseForce CRM, Hubspot, Outlook, & P21 Systems
Assist sales team with Zoom or Rocket Reach lead research.
Assist SA team with file clean-up projects to ensure up to date information is available and old information purged.
Maintain high level of accuracy and attention to detail in all processes.
Serve as a customer advocate within the company to ensure total customer satisfaction.
Actively participate in team meetings.
Total commitment and adherence to the Chase Plastics Core Values.
Perform miscellaneous projects or tasks as determined by SP Staff Managers.
Focus on noted areas of improvement in your prior year Catalytic Coaching session. Implement the development recommendations discussed as well as your own areas that you've internally identified.
QUALIFICATIONS
To perform this job successfully, the incumbent will possess the abilities or aptitudes to perform each duty proficiently to meet the needs of the business. The following requirements are representative of minimum levels of the knowledge, training, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
KNOWLEDGE / TRAINING / SKILL and/or ABILITY
Experience in an industry related customer service department or similar data entry position is preferred. Individual must always practice an elevated level of integrity in their daily work routine and maintain a professional and positive demeanor at all times. Excellent organizational skills and the ability to prioritize daily tasks. The ability to assume responsibility for order entry, exercise initiative and judgment, then implement actions without direct supervision. The ability to read and interpret and apply common sense understanding to carry out instructions furnished in writing, oral or diagram form using documents such as procedure manuals, work instructions, and software manuals. Effective oral and written communication skills and the ability to communicate to a variety of different audiences. Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Position Requirements
Full-Time/Part-Time-unspecified-
Exempt/Non-ExemptNon-Exempt
This position is currently accepting applications.
