Job Information
EMSL Analytical Inc. Customer Service Representative in Cinnaminson, New Jersey
EMSL is seeking a Customer Service Representative for its Cinnaminson, NJ location. This role will entail interacting with customers via phone and/or email to address their concerns, answer their questions and assist them with their needs. This role is 5 days in the office on-site.Responsibilities include but are not limited to:Receives high volume incoming emails and telephone callsNavigates and directs emails and calls to appropriate departmentServes as a customer advocate by handling internal and external inquiriesHandles account discrepancies and account corrections for the clientsResolves client issues with Sales and Accounting department to ensure customer satisfactionActs as a liaison between client and company (client advocate)Provides Internet support by providing web site navigation updates and maintains client databasesMakes corrections and/or updates to customer accountsAssists with other departments when neededRequirements:High School Diploma or EquivalentPreferred Associates degree in Business, Sciences, or Arts and/or two to three years of direct customer service experiencePrevious work experience in a commercial or environmental lab is a plusMulti-line experienceExperience with high volume of calls on a daily basisExcellent communication skills and phone etiquetteAbility to multi-task and work in fast paced environmentOrganization skillsProficient in MS OfficeAttention to detail.Available Shift:Monday to Friday 8:30 a.m. to 5:00 p.m.For consideration all applicants must apply through our company website: https://phf.tbe.taleo.net/phf02/ats/careers/v2/viewRequisition?org=EMSL&cws=40&rid=4383EMSL offers full time benefits: Medical, Dental, 401(k), FSA, Voluntary Benefits, Life Insurance, Paid Holidays, & PTO.To find out more about EMSL Analytical, Inc. please visit our website at: www.emsl.comEOE including Veterans and Disabled
