Job Information
Children's Hospital Medical Center Officer II in Cincinnati, Ohio
Job Description At Cincinnati Children's, we come to work with one goal: to make children's health better. We believe in a holistic team approach, both in caring for patients and their families, and in advancing science and discovery. We strive to do better and find energy and inspiration in our shared purpose. If you want to be the best you can be, you can do it at Cincinnati Children's. Cincinnati Children's Hospital Has Been Named: * Consistently recognized by U.S. News & World Report as a top 10 children's hospital in the nation * One of four Medical Centers making the list of the 2022 Glassdoor Best Places to Work * A Top Hospital and Health System for Diversity recognized by DiversityInc * One of the nation's most innovative companies by Fortune in March 2023 * An LGBTQ+ Healthcare Equality Top Performer in 2022 by The Human Rights Campaign (HRC) JOB RESPONSIBILITIES * Investigation- Respond to, investigate, and problem solve routine complaints reported by patients, parents, visitors and employees. Engage expert resources in order to timely address patient, parent, visitor and employee concerns. * Monitor- Direct traffic within Cincinnati Children's and control parking of all patients, parents, visitors and employees. Escort patients, parents, visitors and employees to and from parking areas as needed. Control access for the entire Medical Center and perform all necessary locking and unlocking needs within the various buildings and grounds. * Assist clinical staff with patient restraint- physically restrain patients or other visitors as instructed by the appropriate clinical staff members. Restraining patients and monitoring combative or potentially combative patients as directed for extended periods of time. Requires annual recertification in physical restraint training. * Patrol- Patrol buildings and grounds by way of motor vehicle, foot, and bike patrol. Ensure only authorized personnel are admitted onto hospital premises. Responsible for ensuring visitor, staff and patients are properly badged prior to entering/exiting elevators. Report safety and fire hazards observed on routine patrols and inspections; look for violations of the Joint Commission, OSHA, NFPA and Cincinnati Fire Code safety violations. Provide way-finding and general assistance for patients and visitors during routine security duties. Individual must have the ability to relate to customers, provide clear communications in a courteous, professional manner, and help whenever necessary. * Visitor Management- Respect the right of parents/guardians and adult patients to identify who may and may not visit by communicating visitor policy and enforcing their preference of approved and unapproved visitors. Provide badging and access that is specific to their needs. JOB QUALIFICATIONS * High school diploma or equivalent * 2+ years of work experience in a related job discipline. * Valid driver's license Market Leading Benefits Including*: * Shift Differential, Weekend Differential, and Weekend Option Pay Programs * Medical coverage starting day 1 of employment. View employee benefits here. * Competitive retirement plans * Tuition reimbursement for continuing education * Expansive employee discount programs through our many community partners * Referral bonus program for current staff! * Support through Employee Resource Groups such as African American Professionals Advisory Council, Asian Cultural and Professional Group, EQUAL - LGBTQA Resource Group, Juntos - Hispanic/Latin Resource Group, Veterans and Military Family Advocacy Network, and Young Professionals (YP) ResApply here: https://www.aplitrak.com/?adid=YmJnZW5lcmljLjY1NTU4LjEwNTA4QGNpbmNpbm5hdGljaGlsZHJlbnNjb21wLmFwbGl0cmFrLmNvbQ
