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MEDICAL ASSISTANT - NONCOMPETITIVE

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MEDICAL ASSISTANT - NONCOMPETITIVE

Salary

$53,358.26 - $56,366.72 Annually

Location

Ohio 45202, OH

Job Type

Full-time Classified

Job Number

24-01092 (NC)

Department

Finance

Division

Risk Management

Opening Date

11/26/2024

Closing Date

12/10/2024 11:59 PM Eastern

• Description

• Benefits

• Questions

General Statement of Duties

This position will be for the Occupational Health Clinic in Risk Management.

This employee represents the City of Cincinnati to customers and is responsible for responding to and processing patients, performing routine medical laboratory procedures in a health center. Employee interacts with customers in person, by telephone, by e-mail, or in writing while maintaining a high level of customer satisfaction. Responsible for performing administrative and record keeping activities. Performs related duties as required.

Minimum Qualifications (KSAs)

(Illustrative only. Any one position may not require all of the listed KSAs nor do the listed examples include all the KSAs which may be required.)

Knowledge of:

Basic mathematics.

Basic business English, including spelling, grammar, punctuation, and sentence structure.

Problem solving techniques

Methods needed to gather relevant information from callers by asking appropriate questions.

Software applications used for customer service and billing functions.

Safety policies and procedures, e.g., Employee Safety Instruction Manual and applicable agency requirements.

Skill to:

Use and maintain medical equipment.

Give various types of injections/immunizations.

Sanitize or sterilize work area or instruments used in patient examination or in laboratory tests by using autoclave, laboratory dishwasher, disinfectants, or standard sterilizing equipment.

Perform and interpret routine clinical laboratory tests including pregnancy testing, urinalysis with microscopic examination, manual blood counts, hematocrit, gram stain, and wet mount microscopic tests.

Perform venipuncture and finger stick.

Set up an EKG (electrocardiogram) machine, prepare a patient for EKG, and give an EKG.

Prepare smears, samples, specimens, cultures, etc., for transportation to another laboratory for analysis sufficient to maintain the integrity of that which is being sent.

Operate a computer utilizing the appropriate software related to assigned area of responsibility.

Input appropriate data into computer system utilized.

Ability to:

Communicate effectively orally and in writing.

Speak clearly and concisely using correct English grammar in order to communicate clearly over the telephone and in person.

Interpret and clearly explain procedures, situations, and policies to the public as well as to other employees.

Write legibly, clearly, and concisely using proper English.

Reduce a complaint or problem to writing for recording purposes.

Listen effectively.

Determine the nature of a problem based on the caller's information and to make decisions concerning referral of messages with limited information.

Prioritize calls and requests.

Perform mathematical calculations.

Organize work and follow directions, both oral and written.

Empathize with customers and communicate clearly in layman's terms.

Show sensitivity toward the needs of patients.

Manage patients with anxiety, mental illnesses, or mental retardation.

Handle difficult customers or situations in a calm and professional manner.

Work in a fast paced environment.

Work and make decisions with little supervision.

Examples of Work Performed:

(Illustrative only. Any one position within this classification may not include all of the duties listed nor do the listed examples include all of the tasks which may be performed.)

Schedules appointments; makes referrals to other health care providers; prepares (may include light typing) routine correspondence, memos, and reports; and prepares billing to patient and/or insurers.

Performs record keeping activities such as writing test results onto forms and logs; writes patients health medical history, nature of illness, injury or medical condition, and diagnosis and treatment onto charts, medical record keeping forms, insurance forms, etc.; maintains records and updates them.

Interviews patient or family member to obtain health/medical history to write onto various records, to provide information to physician about patient's medical needs, and to obtain information for billing.

Checks pulse, temperature, blood pressure, weight and height, and vision of patient.

Assists physician in examination and treatment of patients by: preparing treatment room; draping patients; positioning instruments and equipment; and by handing instruments to physician.

Collects various body samples such as blood, urine, or throat culture obtained directly from the patient through venipuncture or swabbing or by receiving from a physician or nurse.

Performs routine laboratory tests such as urinalysis, hematocrit, and pregnancy tests.

Prepares patients for and gives electrocardiograms.

Maintains work area in a clean and organized environment.

Inventories stock of supplies and equipment and orders when there are shortages.

Provides information and assistance related to health center services, activities, procedures, or other issues; responds to questions, complaints, or requests for service, and resolves customer inquiries relating to billing, billing adjustments, and/or other issues regarding health center services.

Operates a computer to input information from patient and to access patient records; creates, edits, compiles, manipulates, and retrieves files, databases, and create reports.

Takes and relays messages to doctors, nurses, supervisors, and other personnel by personal contact, e-mail, or telephone.

Reviews and completes as necessary forms, documents, or letters to establish new patients.

Collects patient's chart, pulls up information on the computer; confirms it is the correct patient, and the insurance information is accurate; checks for current consent for treatment form; checks for proof of income and City residency.

Pulls patient's medical chart as needed; keep charts in proper order and the files themselves in good condition; file lab reports; complete immunization record requests; deactivate inactive charts.

Working knowledge of current safety policies, instructions for proper usage, and other procedures and professional practices required for completing job duties.

Identifies unsafe practices and conditions and brings such matters to the attention of the supervisor.

Conveys a positive image and handles a large volume of customers in a friendly, effective, efficient, and professional manner.

Required Education and Experience

MUST ATTACH TRANSCIPT OR CERTIFICATION TO QUALIFY

Each applicant can fulfill the education and experience requirement through the completion of any one of the following:

An Associate Degree in Medical Assisting from an institution accredited by the American Medical Association's Committee on Allied Health Education and Accreditation is desirable. Required is the completion of a training program from an institution with the same aforementioned accreditation and the completion of the following course work: Anatomy and Physiology; Medical Terminology; Clinic Assessment Procedures (e.g., taking medical history and assisting in physical examination procedures); Routine Clinic/Office Laboratory Testing (e.g., phlebotomy, hematocrit, and pregnancy testing)

OR

Certification as a Medical Assistant from the American Association of Medical Assistants.

OTHER REQUIREMENTS

Some positions may require a valid Driver's License.

Some positions may be required to drive an RV type van.

Must be able to pay close attention to detail when performing precise laboratory procedures.

Must be able to effectively interact with patients sufficient to acquire information about them and to perform required clinical processes (e.g., venipuncture) to obtain blood samples and specimens.

Must be able to perform fine finger movements and possess a high degree of hand–eye motor coordination to perform precise laboratory tests.

MILITARY EDUCATION & EXPERIENCE EVALUATION

Military education and experience may be substituted for college level course work at the lower and upper division baccalaureate and graduate levels and apprenticeship training at the vocational certificate level on a case by case basis based on the American Council on Education (ACE) Military Guide recommendations.

Candidates must attach their Joint Services Transcripts evaluated by the American Council on Education (ACE) if they would like military course work to be considered as part of the application review. Please follow the link below for additional information.

https://www.dantes.doded.mil/EducationPrograms/get-credit/creditmilitary.html

Working and Physical Conditions

Probationary Period:Six months

HR Contact: Ashley Thomas Ashley.Thomas@cincinnati-oh.gov

The below information is solely intended as a summary of the benefits available and is subject to change. Not all benefits listed are available for every position. Benefits can vary depending on applicable labor agreements and/or salary plan. For specific questions, contact the HR Contact indicated on the Job Posting.

The City of Cincinnati offers its employees competitive salaries and a comprehensive benefit package designed to actively attract and retain quality employees' to add additional value to the City of Cincinnati's workforce. A summary of these benefits for full-time employment is listed below. This is a general listing of benefits for all employees and is not intended to be a comprehensive listing for all bargaining units.

The City offers a variety of training programs, ranging from job-specific skills such as computer and equipment instruction, to helping supervisors improve their management techniques.

Equal Employment Opportunity

The City of Cincinnati is dedicated to providing equal employment without regard to race, gender, age, color, religion, disability status, marital status, sexual orientation or transgendered status, or ethnic, national or Appalachian origin, or on the basis of any other category protected under federal, state and local laws.

Holidays

The City of Cincinnati has 11 paid holidays annually that include:

New Year's Day

Martin Luther King Day

President's Day

Memorial Day

Juneteenth

Independence Day

Labor Day

Veterans' Day

Thanksgiving Day

Day after Thanksgiving

Christmas

Health Insurance

The City of Cincinnati 80/20 offers 3 medical plans to all full time City of Cincinnati employees and eligible dependents: the 80/20 PPO medical plan, the HDHP medical plan with an HSA contribution, and a Health Reimbursement Arrangement for those enrolled on another non-city eligible group plan.

Eligible dependents include:

Legal Spouse or Equal Partner

Child (natural child, adopted child, and/or child who the group has determined is covered under a "Qualified Medical Child Support Order")

Step-child

Child for whom the employee or employee's spouse/equal partner is a legal guardian

Basic Life Insurance

A $50,000 Basic Life Insurance policy is paid for by the City for certain eligible employees. Full time employees not eligible for the City-paid basic life insurance policy are generally provided a similar benefit through their union group.

Supplemental Life, Long Term Disability, Accident & Critical Illness Insurance

Most full time City employees are eligible to participate in a supplemental life insurance program, a long term disability plan, and accident and critical illness insurance programs at their own expense. Premiums are determined by age, amount of coverage, and various additional factors.

Flexible Benefits Plans

Healthcare Flex Spending Account

City employees can participate in the Healthcare Flex Spending Account that can be used to pay out-of-pocket medical, prescription, dental, and vision care expenses for employees and family members.

Dependent Care Flex Spending Account

City employees can participate in a Dependent Care Flex Spending Account that can be used to pay work-related dependent care expenses. Participants can set aside money each year through pre-tax payroll deductions to pay for these expenses.

Transportation Expense Reimbursement Account

City employees can participate in a Transportation Expense Reimbursement Account (TERA) that can be used to reimburse expenses related to traveling to and from work. Participants can set-up a pre-tax payroll deduction up to an IRS regulated amount.

Healthy Lifestyles Program

City employees can voluntarily participate in a wellness incentive program that encourages and rewards employees and their spouses/equal partners for making positive choices for better health. The City of Cincinnati will contribute up to $300/year to a Health Reimbursement Account for each the employee and their spouse/equal partner for meeting specified program goals. These dollars can be used to offset qualified out-of-pocket medical expenses.

Integrated Health Reimbursement Arrangement (HRA)

This is a voluntary program that serves as an alternative healthcare option to traditional medical plans. If you have alternate group health coverage available to you through a spouse, equal partner, another job, or a non-city retirement plan, you may be eligible for this plan which reimburses you for the difference in premiums between the plans and your covered out of pocket expenses on the other plan.

Retirement Plan

The City provides a defined benefit pension plan for part-time and full-timeemployees. New hires and re-hired employees are required to participate in the City of Cincinnati's Retirement System (CRS), regardless of previous participation in an Ohio State pension system or any another state or federal pension system. CRS is funded by employer and employee contributions, and investment returns from plan assets. CRS provides retirement and health care benefits subject to eligibility requirements. The following groups are excluded from participation in CRS: Mayor and Members of City Council; Sworn Police & Fire; Police Recruits; and Rehired Ohio Police & Fire Retirees.

Deferred Compensation

As an Ohio government employer, the City offers employees the ability to participate in a 457(b) tax-deferred retirement savings plan. The City makes an annual match to your 457(b) of up to $750, or as otherwise specified in applicable regulations and union contracts.

01

By completing this supplemental evaluation you are attesting that the information you have provided is accurate. Any information you provide may be reviewed by the Human Resources staff and hiring department(s). Any misstatements or falsification of information may eliminate you from consideration or may result in dismissal. "See resume" is not an acceptable answer to the questions. The Human Resources staff will verify that you meet the minimum qualifications as outlined in the job posting, based on the information provided in your application and in these answers. Please indicate you have read and agree with this information.

• Yes, I understand and agree

  02

  Have you completed a training program from an institution with the same aforementioned accreditation and the completion of the following course work: Anatomy and Physiology; Medical Terminology; Clinic Assessment Procedures (e.g., taking medical history and assisting in physical examination procedures); Routine Clinic/Office Laboratory Testing (e.g., phlebotomy, hematocrit, and pregnancy testing) (Transcript with required course work must be attached or application will be rejected)

• Yes

• No

  03

  Do you have an Associate Degree in Medical Assisting from an institution accredited by the American Medical Association's Committee on Allied Health Education and Accreditation? (Degree must be attached or application will be rejected)

• Yes

• No

  04

  Do you have a Certification as a Medical Assistant from the American Association of Medical Assistants? (Certificate must be attached or application will be rejected)

• Yes

• No

  05

  This is a Noncompetitive position that includes an evaluation of the applications to determine if the applicants meet the minimum requirements as outlined in the "Required Education and Experience" section. A Noncompetitive process may also consist of other components, such as a qualifying test, to determine if the applicant is able to perform the duties of the position. Applications that meet the minimum requirements will be forwarded to the hiring department for consideration. Please review the "Required Education and Experience" section for additional information.

• I have read the above statement.

  06

  I understand I am responsible for maintaining the accuracy of my contact information, including my street address, email address, and telephone numbers. My failure to maintain accurate contact information may result in me not receiving information regarding this job announcement and/or may result in me not receiving further consideration for this employment opportunity. To update this information, visit www.governmentjobs.com, click on the "career seekers" link, and follow the prompts. For technical difficulties, contact NEOGOV support at 855-524-5627.

• Yes, I understand and Agree

  07

  Do you understand notifications regarding this position will be sent via email, therefore, it is your responsibility to check your personal email, Government Jobs mailbox, SPAM, JUNK, and CLUTTER FOLDERS for any and all communication sent regarding this position ?

• Yes, I understand.

  Required Question

Agency

City of Cincinnati

Address

805 Central Avenue Suite 200

Cincinnati, Ohio, 45202

Phone

513-352-2400

Website

http://agency.governmentjobs.com/cincinnati/default.cfm