Easter Seals Jobs

Job Description Are you ready to write your next chapter? Make your mark at one of the biggest names in payments. With proven technology, we process the largest volume of payments in the world, driving the global economy every day. When you join Worldpay, you join a global community of experts and changemakers, working to reinvent an industry by constantly evolving how we work and making the way millions of people pay easier, every day. What makes a Worldpayer? It's simple: Think, Act, Win. We stay curious, always asking the right questions to be better every day, finding creative solutions to simplify the complex. We're dynamic, every Worldpayer is empowered to make the right decisions for their customers. And we're determined, always staying open - winning and failing as one. We're looking for a ITSM Training Specialist to join our ever-evolving IT Service Management Team to help us unleash the potential of every business. Are you ready to make your mark? Then you sound like a Worldpayer. About the team As an ITSM Training Specialist, you will play a crucial role in implementing and training staff members across the organization on IT Service Management (ITSM) processes. You will report directly to the ITSM Training Lead and collaborate closely with various departments to develop and deliver comprehensive training programs. What you will be doing Develop Training Materials: Create engaging and informative training materials, including presentations, manuals, videos, and online modules, to support the implementation of ITSM processes. Deliver Training Sessions: Conduct training sessions for employees at all levels of the organization, ensuring that participants understand ITSM concepts, tools, and best practices. Customize Training Programs: Tailor training programs to meet the specific needs and skill levels of different departments and job roles within the organization. Provide Ongoing Support: Offer continuous support and guidance to staff members as they transition to using ITSM processes in their daily work routines. Monitor Training Effectiveness: Evaluate the effectiveness of training programs through assessments, feedback, and performance metrics, adjusting as necessary to improve outcomes. Stay Updated on ITSM Trends: Stay informed about the latest trends, developments, and best practices in ITSM to ensure that training materials and programs remain current and relevant. Collaborate with Stakeholders: Work closely with ITSM stakeholders, including IT leaders, project managers, and process owners, to align training initiatives with business goals and objectives. Promote a Culture of Continuous Improvement: Foster a culture of continuous learning and improvement by encouraging staff members to actively participate in training opportunities and share feedback and suggestions for enhancing ITSM processes. What you bring: Bachelor's degree in information technology, Computer Science, or a related field. Proven experience in ITSM implementation and training, preferably in a large organization or enterprise environment. Strong understanding of ITSM frameworks, such as ITIL, and their application in real-world business scenarios. Excellent communication and presentation skills, with the ability to convey complex technical concepts in a clear and understandable manner. Demonstrated ability to work independently and collaboratively in a fast-paced, dynamic environment. Experience designing, implementing, and evaluating 'Guided Tour' feature within Servicenow (e.g., Incident, Change, and other high transactional modules) Strong analytical and problem-solving skills, with a keen attention to detail. Added bonus if you have: Proficiency in animation/video editing software (e.g., Camtasia, Storyline 360, Rise, Powtoon, Canva, or Adobe products)