Job Information
Shaner Operating Corp Front Desk Supervisor | Hotel Celare, a Marriott Tribute Portfolio in Cincinnati, Ohio
ABOUT THE TEAM Shaner Hotels is in development with Crawford Hoying for our 171-key Tribute by Marriott in Cincinnati, Ohio. This project will feature multiple food and beverage outlets including a rooftop bar and state-of-the-art event spaces both outdoor and indoor. Hotel Celare will be located in The District at Clifton Heights - the newest mixed-use community ideally situated across the street from the University of Cincinnati's campus in the Uptown Innovation Corridor. With a convenient location in the center of multiple hospitals, Findlay Market and the Cincinnati Zoo and Botanical Garden, Hotel Celare will be a short drive from downtown and some of the premier businesses in the region. ABOUT US Shaner Hotel Group Shaner Hotels is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full-service, select-service, extended-stay and resort properties with more than 7,500 rooms in 14 states and four countries. We partner with the top Hospitality Brands including independent locations as well. We provide a variety of services for investors, hotel owners and brands-including hotel development, design and construction, e-commerce, and revenue management. You can find out more by visiting our website, www.shanercorp.com! JOB DESCRIPTION * Be available to work a flexible schedule, including weekends, holidays, and varied shifts. * Maintain complete knowledge of hotel features, room types, rates, room availability, and expected arrivals/departures. * Handle guest complaints ensuring guest satisfaction. * Assist staff with their job functions to ensure optimum service to guests. * Monitor and maintain cleanliness, sanitation, and organization of assigned areas. * Present guest folios and process payments. Adhere to payment, cash handling and credit policies/procedures. * Other duties as assigned. Responsibilities Responsible for supervising all aspects of the Front Desk functions, in accordance with hotel standards. Direct, implement and maintain a strong service and management philosophy which serves as a guide to respective staff. Qualifications * Minimum one year experience in a similar position. Prior supervisory experience a plus. * Ability to satisfactorily communicate with guests, management, and co-workers to their understanding. * High school graduate or equivalent, some college preferred. * Bilingual English/Spanish a plus. * Knowledge of local activities and attractions appropriate for clientele.Apply here: https://www.aplitrak.com/?adid=YmJnZW5lcmljLjA3OTc2LjEwNTA4QHNoYW5lcmNvcnBjb21wLmFwbGl0cmFrLmNvbQ
