Option Care Patient Registration Supervisor in Chicago Specialty, Illinois
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With the nation’s largest home infusion provider, there is no limit to the growth of your career.
For nearly 40 years, Option Care has been shaping the home infusion services industry. From industry pioneers to trusted partners, Option Care has emerged as the leading home infusion services provider. Our company has grown over 5,000 strong—a workforce that spans the nation and is united by a common passion for making exceptional healthcare synonymous with home.
Job Description Summary:
The Patient Registration Supervisor is responsible for the coordination of patient services with the nursing, delivery and pharmacy departments. Will assist the Sr. Director, Operations to meet operational and financial goals for the location. Responsible for facilitating the timely evaluation and acceptance of patients referred for service in order to meet the needs of the patient and customers as requested. Supervises the entire patient registration process from taking referral and verifying insurance to obtaining documentation and ensures a smooth transition to the Reimbursement team.
Job Responsibilities (listed in order of importance and/or time spent)
Supervises all referral coordination activity between Sales, Hospital Case Managers/Physicians and Operations. Ensures all benefits and documentation verification is obtained and accurate to minimize payer and reimbursement issues that could result in claims denials or write offs
Accountable for operational performance of the branch including efficient, effective and high quality delivery of services and patient care in areas of responsibility
Partners with Sr. DO, Regional Director, and Sales to drive market development and execute market based sales strategy
Drives financial performance of the local office through supply chain/inventory optimization, managing controllable expenses, reducing bad debt (claims on hold) and accurate patient registration and onboarding
Ensures compliance with local and federal regulations, accreditation standards and corporate policies to drive effectiveness and consistency in operations
Builds a cohesive, service-oriented team through recruitment, training and development, engagement and retention of qualified team members. Maintains a work environment in which staff will succeed and grow in their professional development and contribute to the overall success of Option Care
Consistently models behaviors that build our culture around the Option Care Core Values of Compassionate Care, Engaged Teams and Quality Results
Observes legal and ethical guidelines for safeguarding the confidentiality of patient and proprietary Option Care data
Monitors adherence to Policies and Procedures, auditing as necessary. Insure patient registration department is using appropriate forms, obtaining all proper and complete insurance verifications and obtaining all authorizations
Ensures the appropriate notification of patients in regards to their financial responsibility, benefit coverage and payor authorization for services to be provided
Monitors and evaluates patient registration team member productivity and performance to goal.
Completes all required projects and reports in a timely fashion on a daily, weekly or monthly basis per the direction of the leadership
Trains new patient registration team members and conduct ongoing training and skills assessment as necessary
Develops, monitors, coaches and manages staff, ensuring the development of team members through orientation, training establishing objectives, communication of rules, constructive discipline. Builds team member morale, motivation and loyalty and fosters a team-like environment
Other duties as assigned
Does this position have supervisory responsibilities?
(i.e. hiring, recommending/approving promotions and pay increases, scheduling, performance reviews, discipline, etc.)
Basic Education and/or Experience Requirements
High School Diploma with 4 years of patient registration or revenue cycle management experience OR 3 years of similar experience with an Associate’s Degree, LPN or Pharm Tech license.
At least 1 year of experience directly or indirectly managing people including hiring, developing, motivating, and directing people as they work.
Basic Qualifications & Interests (BQIs)
Experience in diagnosing, isolating, and resolving complex issues and recommending and implementing strategies to resolve problems.
Experience collaborating with internal resources to develop strategies that meet department goals within budget and established timelines.
Intermediate level skill in Microsoft Excel (for example: using SUM function, setting borders, setting column width, inserting charts, using text wrap, sorting, setting headers and footers and/or print scaling).
Intermediate level skill in Microsoft Word (for example: inserting headers, page breaks, page numbers and tables and/or adjusting table columns).
Intermediate level skill in Microsoft PowerPoint (for example: applying a theme, formatting character spacing, inserting a picture, changing slide layout and theme colors, adding transitions, customizing slide numbers, changing chart style and/or formatting font).
Preferred Qualifications & Interests (PQIs)
Bachelor’s degree in Healthcare Administration or Business-related field.
Previous Infusion Medical Billing/Collections or patient registration/Admissions experience.
At least 2 years of experience applying knowledge of Medicare, Medicaid, and Managed Care reimbursement guidelines.
This job description is to be used as a guide for accomplishing Company and department objectives, and only covers the primary functions and responsibilities of the position. It is in no way to be construed as an all-encompassing list of duties.
Option Care subscribes to a policy of equal employment opportunity, making employment available without regard to race, color, religion, national origin, citizenship status according to the Immigration Reform and Control Act of 1986, sex, sexual orientation, gender identity, age, disability, veteran status, or genetic information.
Option Care is a leading provider of home and alternate treatment site infusion services. With a staff of more than 1,700 clinical experts – including specially trained infusion nurses, infusion pharmacists and registered dietitians – Option Care treats patients with a wide range of acute and chronic conditions. Comprehensive therapy management programs are offered for patients with nutrition disorders, bleeding disorders and heart failure, as well as those needing immunoglobulin (IG) therapy and anti-infective therapy. Option Care is able to provide services to 92% of the nation’s population through more than 90 infusion pharmacies and 100 alternate treatment sites across the country.