Job Information
Rush University Medical Center Supervisor Patient Access in Chicago, Illinois
Job Description
Location: Chicago, IL
Hospital: RUSH University Medical Center
Department: Hematology/Oncology PBC RUMC
Work Type: Full Time (Total FTE between 0.9 and 1.0)
Shift: Shift 1
Work Schedule: 8 Hr (8:00:00 AM - 4:30:00 PM)
Summary:
This position is responsible for facilitating the daily operations of the referral/specialist/pre-visitor. These activities include assigning work duties for efficient registration of patients, maintaining employee's schedule, weekly/monthly/annual employee monitoring and reviews, responding to internal and external customer's inquiries and concerns. Exemplifies the Rush mission, vision and values and acts in accordance with Rush policies and procedures.
Other information:
Required Job Qualifications:
• High School diploma or equivalent.
• Three years supervisory experience in a healthcare-related field, i.e. hospital, physician practice or clinic.
• Demonstrates a comprehensive understanding of the functions of Patient Access within the healthcare field.
• Ability to effectively communicate both verbally and written to subordinates, superiors and customers which would be expressed in a variety of ways, i.e. writing memos, writing the draft of a policy and procedure, conducting staff meetings (with a written agenda and minutes), responding to internal customers inquiries and , responding to patient's concerns.
• Ability to identify components within a process that require improvements; facilitate the improvement process and achieve the desired goal of improving the services provided by Patient Access.
Responsibilities:
Supervise and coordinates the daily activities of the Patient Access Coordinators/ Referral Specialists.
Managing the Epic work queues and patient queuing.
Collaborates with subordinates, supervisors, internal and external customers to achieve departmental and medical center goals.
Keeps the Patient Access Coordinators and management informed of pertinent events and change within the department area.
Recognizes process problems and assists in developing collaborative approaches to resolve the problematic issues.
In doing so, identifies opportunities for process improvements and ways to implement improvements.
Acknowledges employee efforts to improve performance and rewards/acknowledges their achievements.
Approach employees in an open manner, welcoming their feedback and participation.
Provides effective instruction to the Patient Access Coordinators who have skill deficits.
Administers timely, thoughtful, constructive disciplinary actions when needed per policy and provides adequate feedback and coaching sessions.
Completes daily/ weekly monitoring in an accurate, constructive, timely manner; compiling the data to utilize as a resource for the annual performance assessment.
Develops improvement goals with the Patient Access Coordinator and tracks their progress throughout the year.
Has a thorough knowledge of and adheres to departmental and Rush policies and procedures relevant to their position.
Conducts periodic staff meetings (minimum bi-monthly) as way of communicating updates to their staff and instruction on new policies and procedures.
Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
Position Supervisor Patient Access
Location US:IL:Chicago
Req ID 9750
Rush University Medical Center
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