Easter Seals Jobs

Supervisor, Credit & Collections

City: Chicago

State/Province: IL

Country: United States

Division: Corporate

Job ID: 13432

Since 1952, Lawson Products has worked hard to make our customers' jobs easier by improving their operational efficiency, productivity and overall performance. As a leader in the MRO industry, we partner with customers to make sure they have the right maintenance and repair parts on hand when needed.

We’re looking for a Credit & Collections/New Accounts Supervisor with strong leadership abilities and the energy to work with a growing company.

Though we service accounts throughout North America, our corporate headquarters is located in Chicago, IL. We offer 401k plus vision, dental and medical benefits, as well as a paid holiday and PTO package.

Responsibilities:

• Provides direct supervision for the Credit/Collections and New Accounts teams, with a focus on increased productivity through continuous process improvement.

• Responsible for aligning employee efforts with department goals.

• Manages the creation and maintenance of accurate Customer Master Data for all customers.

• Trains new employees, prepares performance appraisals and keeps attendance records.

• Assists staff by providing direction and answering questions.

• Fields escalated/difficult calls from customers and sales representatives.

• Prepares and distributes weekly call list to each collector.

• Performs weekly portfolio reviews with each collector. Identifies challenging accounts and helps guide resolution.

• Facilitate staff meetings. Performs ad hoc tasks as needed.

Qualifications & Requirements:

• Associate’s Degree plus 7 years’ experience in Credit 7 Collections or Customer Data.

• Experience with SAP, preferred.

• Proficient in Microsoft Office applications, especially Excel.

• Strong analytical, time management and communication skills.

Our salary range for this role is $56,800 - $68,160 including a full benefits package.

Lawson Products is an Equal Opportunity Employer of women, minorities, protected veterans and individuals with disabilities.