Easter Seals Jobs

Job Description

The client is seeking an experienced and dedicated Contact Center Solution Architect to join their dynamic team. The ideal candidate will have extensive experience in architecting, designing, deploying, and managing scalable, secure, and reliable Contact center solutions. The role involves working closely with clients, stakeholders, and internal teams to deliver innovative cloud-based solutions that meet business requirements.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .

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Skills and Requirements

10 or more years of development experience in either Salesforce, MS Dynamics, NICE CXone and or Genesys CX environments.

 Hands-on experience with software development, to include design, custom and common coding (JavaScript, nodejs, Angular), and testing of real time systems.

 5 or more years experience with development and consuming Web services (SOAP & REST) and clear understanding of SOA based web services.

 Understanding of OOP and efficient programming concepts to reduce tech debts.

 Experience with enterprise level CCaaS architecture for complex business needs.

 Experience creating and presenting to executive level stakeholders (technical and non-technical).

 Contact Center as a Service (CCaaS) software management and domain experience.

 Proficiency in productivity applications like Confluence, JIRA, draw.io.

 Familiar with Agile/Scrum methodology null

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.