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Uber Senior Safety Operations Program Manager in Chicago, Illinois

About The Role

We're looking for an individual who is passionate about trust and safety to join our US & Canada Safety Operations team. In this role, you'll become a subject matter expert on the core safety issues impacting our Mobility and Delivery platforms and the levers we can pull to address them. Using that knowledge, you'll develop policies governing how we should react to reports of concerning behavior and proactive initiatives to drive down the rate of safety incidents.

In this specific role, your primary focus will be helping to guide Uber's approach to safety for our Autonomous Vehicle (AV) partners and serve as a focal point for internal AV safety coordination across Uber. This will involve safety incident monitoring and response, coordination with customer support organizations, developing and launching safety assessments, and assisting in the development of AV safety best practices. The role will also involve some assistance to the broader US & Canada Safety team in areas outside of AV, as needed.

What You'll Do

  • Review and summarize safety incidents from AV partners, coordinate our response to high severity events, and keep a pulse on core safety metrics and KPIs

  • Develop subject matter expertise by reviewing safety data and macro trends in the AV industry. Leverage that knowledge to conduct safety assessments and drive platform improvements

  • Work with large cross-functional teams to help onboard new partners, expand AV into new areas (e.g. shared rides, batched deliveries), and launch to more cities faster

  • Provide support for the development of AV safety best practices through Uber's membership in the Automated Vehicle Safety Consortium in partnership with Uber's Head of Safety for Autonomous Mobility & Delivery

  • Lend additional support to the US & Canada Safety team as needed outside of the area of AV safety as needed

Basic Qualifications

  • Minimum of 3.5 years of professional work experience In Safety Operations and or Program Management

  • Bachelor's Degree Obtained

Preferred Qualifications

  • Experience working in a related field such as Trust and Safety, Regulatory Compliance, Operations, or any AV-related field (2+ years)

  • Strong project management skills; can bring order to ambiguous problems and help align all partners through to execution.

  • Phenomenal collaborator and someone who proactively partners across teams

  • Proven ability to respond to unexpected and challenging situations quickly

  • Data management skills; SQL proficiency is a plus

For Chicago, IL-based roles: The base salary range for this role is USD$112,000 per year - USD$124,000 per year. For Washington, DC-based roles: The base salary range for this role is USD$124,000 per year - USD$137,500 per year. For all US locations, you will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. You will also be eligible for various benefits. More details can be found at the following link https://www.uber.com/careers/benefits.

Uber is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form- https://docs.google.com/forms/d/e/1FAIpQLSdb_Y9Bv8-lWDMbpidF2GKXsxzNh11wUUVS7fM1znOfEJsVeA/viewform

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