Easter Seals Jobs

This job was posted by https://illinoisjoblink.illinois.gov : For more information, please see: https://illinoisjoblink.illinois.gov/jobs/12026267 Motus\ \ United States\ \

Motus is the definitive leader in mobile workforce solutions. Its platform simplifies the reimbursement and management of vehicle, device, and location costs through personalized calculations. Empower your team with a suite of fully integrated solutions that take the complexity out of compliance. Peace of mind included.

At Motus, were dedicated to making WorkLife better for everyone, anywhere. Our team is the heart of our culture, and we live by our WorkLife Pillars every day WorkHappy, WorkHealthy, WorkSmart, WorkAnywhere, and WorkTogether.

Position Description:

Motus is looking for a Senior Director of MMS Customer Support to lead, develop, and drive the critical initiatives and to play a pivotal role in scaling our MMS end user and admin support and procurement teams.

In this high-profile position, the Senior Director of MMS Customer Support will report directly to the VP of MMS Operations, and lead a team of Operational managers to work towards achieving mid- and long-term business objectives. To be successful in this role you need to effectively lead all functional aspects of day-to-day customer support operations to ensure efficiency and performance following the corporate objectives, strategy, and plans.

Position Duties:

• Lead and mentor the MMS Customer Support Managers, Team Leads, and team members
• Develop and lead scalable and repeatable functions
• Mentor and coach team members toward independent decision-making
• Identifies and implements long-term priorities while growing the profitability with our customers for Motus
• Evaluate all perspectives and define the path forward
• Nurtures critical thinking within and across teams
• Authoritatively employs flexible communication style across departments and within team members
• Develops the soft skills of direct reports
• Lead all aspects of, monitor, and evaluate the teams performance to ensure increased customer satisfaction, profitability, efficiency, and opportunities for further growth in the market
• Develop and implement standard methodologies, procedures, and processes to drive outstanding services for our customers
• Understand the opportunities and restrictions of each team to develop tools and methods that ensure that customer support teams understand and meet the expectations of the customer
• Supervise and analyze quality and performance standards
• Monitor customer SLA/SLO and critical metrics for performance and communicate actively with operational leaders and peers to ensure that, when needed, corrective actions are carried out promptly
• Explore new insights and innovations to provide additional value for customers and Motus

Desired Skills and Experience:

8+ years experience in customer-facing and/or operational roles within the mobility/telecom space, at least 5 of which involved supervisory and/or leadership responsibilities.

Shown history of delivering outstanding customer service and operational excellence

Excellent people leadership skills, including the ability to influence, negotiate, and achieve results with team members and stakeholders.

Acute attention to detail and excellent organizational and analytical skills

Strong business acumen and a deep understanding of the inner workings of a Managed Mobility Services organization

Strong influen\ \

PI243225328

\ \ Motus is an Equal Opportunity Employer and does not discriminate against any applicants for employment based on their race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, physical or mental disability, genetic information, veteran status, uniformed service member stat s, or any other status protected by law.