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Membership & Operations Manager

Association Management Chicago, IL

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Description

Smithbucklin, a 650-person, employee-owned professional services company with more than 70 years of success serving the association market, is looking for aMembership & Operations Managerto join our Scientific Societies and Communities unit in Chicago. The Membership & Operations Manager will support and oversee activities for our association client. The ideal candidate will have a sharp business mind and proven experience working with volunteer-governed organizations. Success will depend on quickly understanding the client’s established business processes and strategic priorities. Reporting to the client’s Executive Director, we seek a highly skilled professional in successfully navigating a fast-paced service organization.

At Smithbucklin, we embody a culture driven byoptimism, ambition, expertise, and thoughtfulness, where every team member is empowered to exceed expectations and deliver exceptional results for our clients. Join us in shaping the future of association management, where our values serve as the cornerstone of our success.

What You Will Do:Oversee all client operations including:• Managing annual budget, quarterly financial reports, and periodic forecasts in collaboration with executive director• Drafting and maintaining critical governance documents• Organizing and facilitating in-person and virtual meetings• Preparing and disseminating meeting materials• Coordinating, drafting and disseminating communications, including regular membership, budget and other reports• Supervising the Membership and Operations staff team• Serving as customer/member care in collaboration with membership and operations • Establish and maintain a positive and respected working relationship between client volunteer leaders and the client HQ team• Manage ad hoc projects This Role Might Be for You If…• You, enjoy managing a varied portfolio of projects, are very organized and detail oriented, look for innovation and get energy from collaboration and teamwork• You have experience in prioritizing, delegating and managing projects from inception to completion• You possess strong leadership qualities and the ability to build strong relationships with internal and external partners• You demonstrate professional written and verbal communications skills• You have excellent time management and organizational skills• You possess a proactive approach to process improvement and have the ability to learn on the fly• You have a demonstrated ability to apply sound business judgment related to conflict resolution

Basic Qualifications• Bachelor's degree from an accredited four-year institution or equivalent experience• 5-7 years of relevant professional experience, to include direct supervisory responsibilities• Experience with budgets, financial reports, CMS platforms• Demonstration of previous writing and editing experience • Proficiency with basic computer programming, including the Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)

Preferred Qualifications• Prior experience with association healthcare organizations and volunteer management is highly preferred• Database experience and website skills are preferred

Where Do You Fit?Whether you are just beginning your career or are a mid- or senior-level professional, working at Smithbucklin will offer you countless opportunities to develop transferable skills, acquire meaningful knowledge and gain rich experiences at an accelerated pace. By working collaboratively with smart, ambitious, multi-talented, genuine and hardworking colleagues, you will build meaningful, deep and enduring relationships that will serve you well throughout your career, regardless of your chosen path. In addition, as a 100 percent employee-owned company, Smithbucklin offers all our people – regardless of position or compensation – an equal chance to experience the fulfillment and reap the benefits of ownership. As owners, our employees control the destiny of Smithbucklin and are unified in the goal of building a great, enduring company. Our hybrid environment offers you the option of working from home two days per week. Employees will work a standard 40-hour week, with the possibility of additional hours based on project deadlines. The salary for this role will be based on the candidate’s skills, qualifications, and relevant experience. Additionally, successful candidates may qualify for a discretionary bonus up to and including 10% of base pay. The expected pay for this role is: $79,000-$87,000. Equal Employment OpportunityAt Smithbucklin, Equal Employment Opportunity is our commitment and goal. All qualified candidates will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, marital status or any other protected status designated by federal, state or local law. Applicants are encouraged to confidentially self-identify when applying. Employment is contingent upon successful completion of reference and background investigation based on position.

Smithbucklin will not sponsor applicants for work visas and as a precondition of employment, you must be authorized to work in the United States permanently.