Job Information
Quality Technology Services, LLC Logistics Technician II in Chicago, Illinois
Learn what makes QTS a unique place to grow your career! (https://vimeo.com/727409140/ff26de87d4)
The Logistics Technician II is responsible for internal and third party (customer) logistics, which include shipping and receiving, and inventory and asset management using established standard operating procedures and policies. Will be primarily responsible for assisting customers on the Data Center floor both in person and via the telephone, performing customer equipment storage, managing tickets within the define ticketing system, communicating and escalating alerts and customer requests to DCO Technicians for resolution. . This role may also be responsible for team lead responsibilities.
This role requires on-site work hours to support a 24X7X365 data center environment and is not eligible for remote and/or hybrid work.
RESPONSIBILITIES, other duties may be assigned.
Physical shipping and receiving
Physical inventory
Delivery inspection
Detailed documentation of incoming / outgoing deliveries, and equipment removals
Stocking, organized placement of deliveries received
Assist with setting Logistics standards for managed services and making upgrade support and recommendations
Improved system and user performance and respond to and correct database problems
Management and completion of assigned incidents and tasks
Pro-actively monitor and analyze database performance and make recommendations for change
Review published notices from database vendors, review database logs, analyze statistic reports, review user experience and client feedback to identify areas for improvement
Create and forward data reports
Record, manage, and maintain accurate physical hardware inventory, including performing physical hardware audits.
Purchase order receiving and billing
Manage tickets:
This includes ensuring tickets are being opened, worked and escalated based on set standards
Review all resolved tickets to ensure properly documented resolution.
Ensure details of the problems and steps taken to resolve ticket are documented
Maintain accurate and detailed logs within the established ticketing system for customer calls and system alerts, as well as for communication and escalation steps taken to ensure prompt resolution of data center facility, network and customer related issues
Install cabinets and customer equipment based on documentation provided by provisioning and established Data Center Operation procedures
Assist with network cabling installation and removal to support infrastructure needs.
Work with customers, other systems engineers, and management to communicate ticket status
Conduct daily activities in a safe and compliant manner
BASIC QUALIFICATIONS
Associate’s degree or equivalent professional experience
Two or more years’ experience in logistics-related functions (shipping & receiving, inventory control, forklift experience)
One or more years of experience working in a Data Center, NOC, or similar environment
PREFERRED QUALIFICATIONS
Proficiency with Microsoft Office suite
Proficiency with ServiceNow or related ticketing application
Experience with pallet jacks, forklifts, and other related industrial equipment
Experience using scanners and/or handheld computers
A+ certification
Completion of Asset Management courses
KNOWLEDGE, SKILLS AND ABILITIES
Excellent telephone communication skills, customer service, verbal, and written skills along with good grammar and the ability to take accurate notes are required
Capable of handling multiple simultaneous tasks under pressure while maintaining strong customer service and professionalism
Must be able to lift up to 100 pounds
Must be able to work well with others as well as independently without direct supervision
Safety consciousness
Detailed and organization oriented
TOTAL REWARDS
This role is also eligible for a competitive benefits package that includes: medical, dental, vision, life, and disability insurance; 401(k) retirement plan; flexible spending and HSA accounts; paid holidays; paid time off; paid volunteer days; employee assistance program; tuition assistance; parental leave; military leave assistance; QTS scholarship for dependents; wellness program, and other company benefits.
This position is Bonus eligible.
We conform to all the laws, statutes, and regulations concerning equal employment opportunities and affirmative action. We strongly encourage women, minorities, individuals with disabilities and veterans to apply to all of our job openings. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, or national origin, age, disability status, Genetic Information & Testing, Family & Medical Leave, protected veteran status, or any other characteristic protected by law. We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer or the government, or against any individuals who assist or participate in the investigation of any complaint or discrimination claim.
The "Know Your Rights" Poster is included here:
Know Your Rights (English) (http://www.eeoc.gov/sites/default/files/2022-10/22-088_EEOC_KnowYourRights_10_20.pdf)
Know Your Rights (Spanish)
The pay transparency policy is available here:
Pay Transparency Nondiscrimination Poster-Formatted (https://www.dol.gov/sites/dolgov/files/OFCCP/pdf/pay-transp_%20English_formattedESQA508c.pdf)
QTS is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to talentacquisition@qtsdatacenters.com and let us know the nature of your request and your contact information.
QTS Data Centers was built around the Core Values of Integrity, Character, and Trust. We prioritize family, faith and community involvement while leading with strong, honorable, and principled behavior. We started this journey in 2003 when our CEO, Chad Williams, purchased his first data center in Overland Park, KS. Humble beginnings that have led to 35+ data centers and growing. Recently privatized in a $10 billion transaction with Blackstone, one of the most notable real estate investments companies in the world, QTS is positioned to execute on a global expansion initiative and we are looking for the best and brightest to join our team.
At QTS, we’re fearlessly leading the way by redefining what it means to be a data center provider. QTS is entrusted with providing world-class data center solutions to enterprises, government agencies as well as the largest and fastest growing technology companies in the world. We deliver a fully-integrated platform from top to bottom – one enabled by technology and world-class infrastructure. Simply put, we’re innovating to stay ahead of the curve.
We are powered by people.
And we’d like to invite you to join us.
In addition to a variety of benefit packages, QTS goes above and beyond for our employees:
Roth and Traditional 401(k) matching contributions with immediate vesting
Every employee is bonus or commission eligible
Generous PTO Accrual plus additional Paid Volunteer Days
Paid Holidays Annually/Holiday compensation when worked
Pet and Legal Insurance
Q-Rest Sabbatical Program
Q-Anniversary Service Award Program
Parental Leave for primary and secondary caregivers
Military Benefits Package
QTS Charitable Matching Gift Program
QTS Scholarship for Employee Dependents
QTS Crisis Fund
Wellness Program
Tuition Reimbursement Program
Quality Technology Services, LLC
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