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This job was posted by https://illinoisjoblink.illinois.gov : For more information, please see: https://illinoisjoblink.illinois.gov/jobs/12367453\ RS&H, Inc.\ \ \ IT Service Desk Analyst\ \ US-IL-Chicago\ \ Job ID: 2024-6745\ Type: Regular Full-Time\ # of Openings: 1\ Category: IT Service Desk\ Chicago\ \ Overview\ \

Employee-owned, RS&H is one of the nations leading architecture, engineering, and consulting firms whose associates work hard every day to create a more connected future where everyone can thrive. We offer an exceptional journey from start to future. Our integrated teams translate experience into insight, turn challenges into opportunities, and build relationships that are as strong as the buildings and infrastructure we deliver together. We attribute our success to an unwavering commitment to our core values of: integrity, caring, forward-thinking, creativity, inclusivity, and ownership.

\ \ Responsibilities\ \

Core Attributes:

• Teamwork Collaborate with other IT associates and business partners in the pursuit of common missions, visions, goals and objectives. Involve other associates in decision making that affects them, draw on the strengths and knowledge of others, educate and equip other teams with necessary knowledge and information, contribute to the work product of other team members, and hold teammates accountable.
• Communication Converse with a sense of urgency with other associates, management, and customers, both technical and non-technical, on project status, activities, service outages, and issues.
• Change Orientation Demonstrate flexibility with varying situations. Adapt and embrace change within internal IT processes and procedures. Voluntarily identify potential changes and recommend a new direction.
• Customer Focus Focus on supporting associates and making recommendations that will benefit the collective whole of RS&H.
• Ownership Take initiative and assume accountability for services, technologies, and issues within your scope of responsibility and influence.
• Sense of Urgency Act with the realization that efficiency is vital to success. Assign the proper level of importance, priority, and significance to any activity, service outage, issue, or communication. Avoid complacency. Act in a proactive and focused manner.

\ \ Qualifications\ \ \ \

We are currently seeking an IT Service Desk Analyst in the St. Charles or Chicago, IL areas to work in a hybrid capacity.

Opportunity

We are in search of a skilled IT Service Desk Analyst to join our IT team at RS&H. This person will have various roles in IT Operations at RS&H, such as providing first call resolution and customer service to our Associates, developing and improving processes and procedures, taking part in IT projects and tasks, contributing to the achievement of key results driven objectives, and offering support to our increasing service delivery demands. The ideal candidate will have a diverse technical background with experience in PC deployment, PC diagnostics and repair, basic networking technologies, and Windows Operating sy\ \

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\ \ RS&H, Inc. is an Equal Opportunity Employer and does not discriminate against any applicants for employment based on their race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, physical or mental disability, genetic information, veteran status, uniformed service member status, or any other status protected by law.