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Description

About Us:

EMCOR Facilities Services (EFS), an EMCOR core business, services over 1 billion square feet of commercial space across the United States. From corporate campuses to single sites, EFS provides a range of services that support mission-critical areas of financial services, manufacturing, pharmaceutical, transportation, and education sectors.

Job Title: Field Quality Specialist

Job Summary:

The Field Quality Specialist is responsible for managing 100-115 Donation Center locations. The role will be based in Chicago or Dallas and is dedicated to ensuring vendor service delivery meets customer expectations. The Field Quality Specialist serves as an operational escalation point between the client(s) field operations, specifically District Managers/AVPS, and, in some instances, store managers, in addition to internal account teams. This individual also partners with Account Management in a relationship management capacity to support the client(s). This individual is responsible for visiting the centers in their territory quarterly; some locations may require multiple visits. The role assists with vendor coaching and building relationships with the crews and key points of contact. The Field Quality Specialist may be required to attend services and assist in special projects I.E. Asset Gathering

Essential Duties and Responsibilities:

• Visit centers in the designated territory, cycling through the visits quarterly

• Review contracted services and frequencies with Account Management to find opportunity for additional services

• Drives operational service performance of suppliers inclusive of training and on-site visits

• Meet and tour with Assistant Director of Operations, minimum twice per year. Reach out via phone or email as necessary to close out items identified during any tours

• Coach crews on-site as necessary, and meet with crew supervisor a minimum twice per year

• Work closely with internal service team to drive customer service and resolutions

• Any other duties assigned by management

Qualifications:

• Minimum BS/BA degree in Business related field or the equivalent in education and work experience. Advance Degree/Certification in specialty floor care preferred

• Floor care experience preferred. Equivalent combination of training, education and experience. Strong operational and training experience and previous background in facilities services management preferred

• Valid driver's license and passport. OSHA 10 course completion

• Bi-lingual communication skills (Spanish/English) a plus

• Operate an IPAD and have some computer skills

• Possess strong verbal and written communication skills

• Possess a solid, results-oriented work ethic

• Demonstrated ability to solve problems and act with a sense of urgency

• Self-motivated and ability to work unsupervised

• Ability to build and maintain relationships with both internal and external customers to work with and meet or exceed their expectations. Present a professional image to internal/external customers

• Demonstrated ability to problem solve. Display initiative and know when to escalate to senior leadership with alternative solutions

• Able to articulate thoughts clearly and produce high quality written material. Ability to prioritize and manage multiple tasks simultaneously

• Ability to develop and maintain good working relationships in pursuit of company business objectives

• Strong ability to coach, lead and develop third party providers

Notice to prospective employees: There have been fraudulent postings and emails regarding job openings. EMCOR Group and its companies list open positions here (https://recruiting.ultipro.com/EMC1002EMCGI/JobBoard/cc563430-39f7-4c82-bdfe-62f295bd857a/?q=&o=postedDateDesc&w=&wc=&we=&wpst=) . Please check our available positions to confirm that a post or email is genuine.

EMCOR Group and its companies do not reach out to individuals to help with marketing or other similar services. If an individual is contacted for services outside of EMCOR’s normal application process – it is probably fraudulent.

As a leading provider of mechanical and electrical construction, facilities services, and energy infrastructure, we offer employees a competitive salary and benefits package and we are always looking for individuals with the talent and skills required to contribute to our continued growth and success. Equal Opportunity Employer/Veterans/Disabled