Job Information
Publicis Groupe Director, Client Operations in Chicago, Illinois
Company description
With a history that dates back over 80 years, Starcom is a global communications planning and media leader. We are an agency still grounded in our founding principle that people are at center of all we do. Each day, we apply this belief to harness the transformative power of data and technology to inspire and move people and business forward. With more than 7,000 employees in over 100 offices around the world, Starcom partners with the world's leading marketers and brands, including Bank of America, Best Buy, Kellogg Company, McDonald's, Novartis, Samsung, Visa and more.
Overview
Our Client Operations Department manages client-specific operational tasks across virtually every practice area within the agency, including Strategy, Investment, HR, Legal, Finance and Invoice Reconciliation. Client Operations is responsible for both Agency Administration & Client Commercial Compliance.
We centralize and standardize fundamental work required across all pieces of business as well as bring tactical and detail-oriented work streams together to find smarter, faster ways of working. We create a space for those whose strengths include being highly organized problem-solvers. We help differentiate Starcom from our competitors as we establish best practices and ways of working.
Responsibilities
Support onboarding talent and client financial system set up
Build relationships with executive stake holders and key members of various practice areas across the agency
Play a key role in change management inclusive of process development and improvement
Own relationship with client finance and client procurement teams
Oversee & manage financial deliverables such as:
Media Authorizations
Ordered vs. approved reports
Billing and budget documents
Budget management
Client reporting
Ensure audit compliancy across all financial documents
Support annual scoping and staffing conversations
Act as primary contact between agency AR department and client AP department to resolve any delinquent remittances ensuring all clients are adhering to payment terms
Prepare hours logged reports and ensure teams are indexing properly
Partner with finance team to manage revenue forecasts, manage client P&Ls and navigate financial audits
Partner with HR to manage account team staffing, open roles, promotions and rotations
Partner with Account leads to populate Agency Business Plans
Support rollout, process and consistent operation of core systems and tools e.g. MediaTools
Provide support on new business pitches, as needed
Manage, train and mentor team members and take a proactive approach to the career development of direct reports
Foster a learning community
What you’re like:
Able to balance numerous, simultaneous work streams
Aligned with taking the time to teach others how to do something vs. doing it for them
Motivated to ensure a competent team, who has fun while achieving accomplishments
Organized, detail-oriented, good with time management, obsessed with accuracy, a strong critical thinker, and able to juggle multiple tasks.
Good at building relationships – a creative problem solver, a customer service expert, a great team player.
A strong communicator – able to write clearly, speak professionally, and translate data analysis into insights that can be acted upon by strategists, planners, and buyers alike.
Excited by the idea of diving deep into data, including new technologies where benchmarks are just beginning to emerge.
Qualifications
8+ years of experience in a similar role
4+ years of team management experience
Strong ability to build relationships across multiple departments and various career levels
Previous experience working on Advertising initiatives, preferably within Media
Exceptional project management skills
Proficiency in making progress/completing work, even with overlapping deadlines
An individual who equally cares about his/her own career as well as the Associates
The ability to rock the Microsoft Office suite, particularly PPT and XLS (where filtering, pivoting, and charts and graphs building are key)
Exposure with VISIO or creating flow charts
Quantitative and analytical skills, yet willingness to embrace a role that requires a mix of art and science.
Experience developing and presenting your thoughts and ideas.
Additional information
Starcom is an Equal Opportunity Employer. Our employment decisions are made without regard to actual or perceived race, color, ethnicity, religion, creed, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, childbirth and related medical conditions, national origin, ancestry, citizenship status, age, disability, medical condition as defined by applicable state law, genetic information, marital status, military service and veteran status, or any other characteristic protected by applicable federal, state or local laws and ordinances.
The Power of One starts with our people! To do powerful things, we offer powerful resources. Our best-in-class wellness and benefits offerings include:
Paid Family Care for parents and caregivers for 12 weeks or more
Monetary assistance and support for Adoption, Surrogacy and Fertility
Monetary assistance and support for pet adoption
Employee Assistance Programs and Health/Wellness/Comfort reimbursements to help you invest in your future and work/life balance
Tuition Assistance
Paid time off that includes Flexible Time off Vacation, Annual Sick Days, Volunteer Days, Holiday and Identity days, and more
Matching Gifts programs
Flexible working arrangements
'Work Your World’ Program encouraging employees to work from anywhere Publicis Groupe has an office for up to 6 weeks a year (based upon eligibility)
Business Resource Groups that support multiple affinities and alliances
The benefits offerings listed are available to U.S. based employees, are reviewed on an annual basis, and are governed by the terms of the applicable plan documents.
Compensation Range: $119,510 - $171,675 annually. This is the pay range the Company believes it will pay for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on the skills, qualifications, and experience of the applicant along with the requirements of the position, and the Company reserves the right to modify this pay range at any time. Temporary roles may be eligible to participate in our freelancer/temporary employee medical plan through a third-party benefits administration system once certain criteria have been met. Temporary roles may also qualify for participation in our 401(k) plan after eligibility criteria have been met. For regular roles, the Company will offer medical coverage, dental, vision, disability, 401k, and paid time off. The Company anticipates the application deadline for this job posting will be 4/1/2025.
If you require accommodation or assistance with the application or onboarding process specifically, please contact USMSTACompliance@publicis.com. All your information will be kept confidential according to EEO guidelines.
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