Easter Seals Jobs

Description

We are offering a temp to perm employment opportunity for a Collections Specialist in Chicago, Illinois. This role is centered around maintaining effective communication with consumers in a call center setting within the financial services industry. A significant part of the job function involves managing consumer accounts, negotiating payments, and ensuring compliance with all company policies and federal, state, and local laws.

Responsibilities:

• Meticulously process and keep track of consumer credit applications

• Communicate proficiently with consumers through inbound and outbound calls

• Build a detail oriented relationship with consumers, addressing their needs promptly

• Negotiate payments from consumers and work towards a proper resolution

• Keep clear, accurate, and updated documentation on consumer accounts across multiple systems

• Adhere to all company policies, procedures, and punctuality and attendance requirements

• Conduct all duties in accordance with federal, state, and local laws

• Perform administrative tasks accurately and in a timely manner

• Be accountable for maintaining a certain call volume per day

• Carry out additional duties as assigned by the management.

Requirements

Education and Experience:  High School Diploma or equivalent (Required).  Call center: 1 year (Required)  Customer Service: 1 year (Required)  Debt Collection Agents: 1 year (Preferred)  Spanish (Preferred, but not Required)  FDCPA passing score required on first day of training. Skills and Abilities:  Knowledge of the FDCPA is helpful.  Must have excellent communication and critical thinking skills.  Good organization and follow-up skills and possess strong attention to detail.  Must have excellent negotiation and customer service skills.  Must have proficient computer skills.  Must show respect and sensitivity for cultural differences.  Able to prioritize and plan work activities considering the best use of time.  Able to approach others in a tactful manner, react well under pressure and when given feedback.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .