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Collections Representative - $19/hr

Employee Perks

• Flexible Hybrid Schedule

• Long-term contract

• Fantastic resume builder - major banking and financial services company

$17-$19/hr

Introduction

Our major banking and financial services client in central Chicago (60603) is seeking an experienced collections representative to join their expanding team in Chicago, IL. This is a 6-month contract with long-term opportunities based on performance and a flexible hybrid working schedule.

What We're Looking For

• 2-3 years in collections

• Auto-dialer experience preferred

• Skip tracing experience preferred

• Experience in a banking or financial services environment preferred

• Excellent communication skills, both written and verbal

• Ability to think on your feet under pressure

• Ability to consistently adhere to company guidelines and procedures while maintaining excellent service

• High School Diploma required

What's the day-to-day like?

o Delivers exceptional customer service that builds trust through expertise, responsive service and support.

o Develops rapport and instils confidence with clients in order to develop credibility and earn their trust as relationship manager.

o Develops and maintains long-term, profitable relationships and expands share of wallet.

o Contacts the customer to obtain the necessary information to manage their application (as required) ensuring the customer is aware at all times of the status/result of the present and future payments.

o Executes established loss mitigation processes/procedures for the resolution of non-performing and high risk accounts.

o Handles incoming calls in an informed, professional, and efficient manner.

o Probes to understand customer needs and provides advice related to payments and overall collections strategies in the best interests of the customer.

o Sends out client communications, processes transactions and interacts with internal stakeholders to ensure customer needs are met.

o Integrates marketing promotions and programs into customer conversations as appropriate.

Schedule

This position is a full-time, hybrid position located in Chicago (60603). Hours of operation are 8am-5pm CST 4 days a week, 10am-7pm one day a week.

EMPLOYEE BENEFITS INFORMATION

Eligibility

· Requirements apply to some benefits and may depend on your job classification and length of

employment.

· Benefits are subject to change and may be subject to specific elections, plan, or program terms.

· If eligible, the benefits available for this temporary role may include the following:

§ Medical,dental & vision

§ CriticalIllness, Accident, and Hospital

§ 401(k)Retirement Plan – Pre-tax and Roth post-tax contributions available

§ LifeInsurance (Voluntary Life & AD&D for the employee and dependents)

§ Shortand long-term disability

§ HealthSpending Account (HSA)

§ Transportationbenefits

§ EmployeeAssistance Program

§ TimeOff/Leave (PTO, Vacation or Sick Leave)Pay and Benefits

The pay range for this position is $17.00 - $19.00

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in Chicago,IL 60603.

Application Deadline

This position will be accepting applications until Jan 9, 2025.

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.