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This job was posted by https://illinoisjoblink.illinois.gov : For more information, please see: https://illinoisjoblink.illinois.gov/jobs/12453188 Department

F&A FIN - Treasury Operations

About the Department

Finance and Administration represents a committed group of people who serve the University in a variety of areas including Financial Services, Information Technology Services, Risk Management, Internal Audit, Compliance, Human Resources, and Shared Services.

The goal of our division is to provide the services and support needed to foster an environment of academic and research excellence at the University of Chicago. Our team is dedicated to collaborative partnerships with our colleagues and customers that lay the foundation for an exemplary service delivery process. Finance and Administration is fully aligned with the strategic and academic priorities of the University, and each of the units within our division is tasked with implementing the processes necessary to achieve lasting excellence.

Job Summary

Reporting to the Director of Accounts Receivable the Cash Applications and Accounts Receivable Specialist will be responsible for managing overall cash applications, customer billing, collections, and maintain accurate customer data to ensure high quality of cash application, receivables, and timely collections. Ensure compliance with terms and conditions of vendors/customers, internal controls, policies, and procedures.

Responsibilities

• Oversees the day-to-day billing and cashiering functions including receipt of UChicago deposits (EFTs (Electronic Fund Transfer), Lockbox Payments, Paper checks, and credit card payments, posting of returned deposits, and daily reconciliation of UChicago register.
• Monitors and downloads payment files, creates payment records, applies payments accurately to customer accounts, and ensures all posting batches are balanced daily.
• Processes and reconciles account receivables and remittances.
• Performs analysis of payment histories and account reconciliations.
• Runs and cleans up unapplied payment balances and credit memos, and creates refund request as applicable.
• Creates invoicing for University departments.
• Takes ownership of an assigned portfolio of past due accounts, documenting activities in Oracle.
• Develops and uses problem-solving and multitasking skills to quickly identify and resolve account issues while meeting objectives and metrics.
• Maintains accurate data records for all accounts to ensure proper billing and collection.
• Researches and resolves discrepancies in billing, payments, cash application, customer statements, customer inquiries, refunds, credit card declines, ACH returns and chargeback investigation.
• Builds and maintains rapport by delivering excellent customer service via phone and email in timely manner.
• Contacts customers to transition to electronic processing.
• Creates and maintains payor website logins and monitors utilization.
• Generates daily banking and practice management reports to reconcile cash posted against remittance advice. Provides back up as required for audits, accounting, or third-party payor requests.
• Takes appropriate action with delinquent accounts and helps clients and customers with billing issues.
• Ensures all payment and accounts receivable data is accurate and up-to-date to ensure the accurate reporting of cash and accounts receivable reporting.
• Cultivates and maintains relationships with internal and external customers, to ensure positive continuity of service.
• Ensures compliance with internal controls, policies, and procedures in day-to-day conduct of receivables operation activities.
• Performs a variety of accounts receivable/payable related activities using existing procedures to solve routine or standard problems.
• Responds to and researches accounts receivable/payable inquiries including payments to vendors and reimbursements to individuals with guidance and direction from others.
• Performs other related work as needed.

Minimum Qualifications

Education:

Minimum requirements include a college or university degree in related field.

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Work Experience:

Minimum requirements include knowledge and skills developed through ---

Certifications:

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Preferred Qualifications

Education:

• Degree in accounting, business administration or related field.

Experience:

• Previous experience in a similar role with a large, complex organization including cash applications, receivables, and billing operations, and banking experience.

Technical Skills or Knowledge:

• Proficient with Microsoft Office Suite (i.e., PowerPoint, Word, Outlook, and Excel).
• Proficiency with MS Office; experience with enterprise-wide ERP systems (Oracle) banking software, and electronic billing sites (SAM.gov, IPP.gov, Bill.com, PaymentWorks...etc.).

Pref