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Job Description

Location: Chicago, IL

Hospital: RUSH University Medical Center

Department: Access Center Administration

Work Type: Full Time (Total FTE between 0.9 and 1.0)

Shift: Shift 1

Work Schedule: 8 Hr (8:00:00 AM - 4:30:00 PM)

Summary:

The RUMG Capacity Specialist manages maintaining schedule templates for providers and ancillary services with the goal of maximizing access to and utilization of RUSH services. This includes direct communication and composing status reports to physicians, practice leadership, and access center management. The RUMG Capacity Specialist collaborates with Access Center team members and practice staff to meet overall access, revenue cycle and scheduling objectives while exceeding customers’ expectations. Exemplifies the Rush mission, vision and values and acts in accordance with Rush policies and procedures.

Other information:

• Bachelor’s degree required or Three (3) years equivalent work experience in patient care or related setting such as clinic, ambulatory care center, medical call center, or physician office preferred.

• Three (3) years’ experience working with Epic Cadence in a practice or Access Center environment

• Define the knowledge, skills, and abilities required.

• Microsoft Office and computer experience

• Excellent communication, telephone, and interpersonal skills

• Attention to detail and accuracy.

• Strong organizational skills and ability to multitask and prioritize.

• Possesses critical thinking skills which lead to sound judgment and problem solving.

• Well-presented and businesslike.

• Team-oriented, open minded, and willing to learn.

• Ability to work effectively and accurately under a high level of stress with time constraints while maintaining composure and sensitivity to patient and department specific needs.

• Ability to utilize EPIC Cadence efficiently.

Preferred Job Qualifications:

• Epic Cadence Certification

Disclaimer: The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements.

Responsibilities:

Job Responsibilities:

• Creates and maintains multiple provider & resource schedule templates in a variety of specialties while independently coordinating with departmental leadership and the RUMG Access Center management team.

• Serves as a subject matter expert in support of the RUMG Access Center team and respective RUMG departments.

• Facilitate scheduling among clinics and Access Center support staff to ensure efficient and timely scheduling of patients

• Efficiently responds to clinic template change requests to ensure efficient and accurate scheduling and accurate daily provider schedules. Ensures templates accurately denote the reason for the requested change, and/or unavailability for accurate reporting purposes.

• Performs quality assurance checks on multiple provider schedules. Identifies template, scheduling and/or capacity issues and trends, and recommends potential resolutions.

• Develops and distributes utilization and demand reporting metrics to make recommendations for patient capacity needs when new patient access exceeds RUMG Access Center and/or department timeframe.

• Responsibly manages a high level of EPIC security required to consistently, accurately and successfully service multiple specialty department templates.

• Works collaboratively with RUMG Access Center team and RUMG departments to enhance patient access and ensure the highest level of patient satisfaction.

• Exhibits sensitivity to patient health information and protection of confidentiality. Maintains privacy at all times for patient and employee information.

• Attends bi-weekly access meetings to discuss template opportunities and enhancements.

• Enhances the reputation of the RUMG Access Center by fostering ownership and personal responsibility for exceeding patient service expectations through accountability for actions and decisions setting a positive example to peers, coworkers, departments and patients.

• Promotes a positive and productive environment, supporting teamwork and communication.

• Works cooperatively in a team environment and supports organizational changes to ensure the success of the RUMG Access Center.

• Demonstrates compliance with RUMG Customer Service and Performance Standards. Meets Rush University Medical Group’s Customer Service standards as determined through audits or monitoring activities.

• Performs other duties as assigned.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Position Capacity Specialist I

Location US:IL:Chicago

Req ID 11701