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Consulting Associate - Business Process Optimization Job ID: 87928 Who You'll Work With You'll work in one of our North America offices as part of the Operations practice. As a member of McKinsey's global Operations Practice you will be responsible for blending strategic thinking with hands-on implementation, advising on developing and defining operational strategies to help our clients in solving the world's toughest problems. Service Operations is a rapidly growing service line with deep expertise in operations within service industries and service functions such as sales, business support functions and customer care. Blending strategic thinking with hands-on practicality, our team of consultants and experts work to develop and implement strategies that solve our clients' most critical problems on a global scale. Our team acts as the trusted advisor to senior leaders and help change mindsets and model behaviors while guiding an organization and its leaders through change and implementation to achieve sustainability of their programs. What You'll Do You will be responsible for blending strategic thinking with hands-on experiences, advising on developing and defining operational strategies to help our clients around the world solve their most critical problems. In your role you will provide unique set of tools and techniques to help clients identify opportunities for improvement, and you will implement recommendations in support of our client's business objectives. You will work directly with clients while sharing your expertise and insights with colleagues globally, thereby expanding our knowledge and refining our approaches in Service Operations. You will make meaningful, hands-on contributions to multiple projects across a dynamic set of situations in a way that utilizes your deep knowledge of functional transformations. In order to be successful, you will leverage automation and digital processes to help our clients realize significant performance improvements quickly. You will push both your co-workers and our clients in thinking about challenging situations in new and transformative ways. Qualifications Undergraduate degree required, master's degree in engineering, business, operations or related disciplines preferred 2+ years of relevant experience that includes a progressive career trajectory, outstanding professional achievement and impact Highly capable problem solver, able to work on complex problems requiring strong analytical, conceptual and quantitative ability Experience in at least two of the following: Lean Management in service industries; Customer Experience; Frontline & Sales process transformation; Field Service or customer care process transformation; Business support function transformation or process implementation Demonstrated experience successfully leading a transformational/capability building activity within a service environment such as retail, telecom, banking, travel and transport, hospitality, financial services etc. Capable of working well with others but also autonomously with little direction Strong interest in knowledge development, i.e., contributing to articles, experiential learning and a passion for capability building Able to grasp and communicate complex ideas clearly Willingness to travel 80% Apply Now Apply Later FOR U.S. APPLICANTS: McKinsey & Company is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by applicable law. Certain US jurisdictions require McKinsey & Company to include a reasonable estimate of the salary or hourly range for this role. For new joiners for this role in the United States, including all office locations where the job may be performed, a reasonable estimated range is $192,000 - $192,000 -to help you understand hat you can expect. This reflects our best estimate of the lowest to highest [salary/hourly wages] for this role at the time of this posting, ensuring you have a clear picture right from the start, though it's important to remember that actual salaries may vary. Factors like your office location, your unique blend of experience and skills, start date and our current organizational needs all play a part in determining the final figure. Certain roles are also eligible for bonuses, subject to McKinsey's discretion and based on factors such as individual and/or organizational performance. Additionally, we provide a comprehensive benefits package that reflects our commitment to the wellness of our colleagues and their families. This includes medical, mental health, dental and vision coverage, telemedicine services, life, accident and disability insurance, parental leave and family planning benefits, caregiving resources, a generous retirement contributions program, financial guidance, and paid time off. FOR NON-U.S. APPLICANTS: McKinsey & Company is an Equal Opportunity employer. For additional details regarding our global EEO policy and diversity initiatives, please visit our McKinsey Careers and Diversity & Inclusion sites. Job Skill Group - CSS Associate Job Skill Code - ASC - Associate Function - Operations;Strategy & Corporate Finance Industry - Post to LinkedIn - Yes Posted to LinkedIn Date - Tue Jul 02 00:00:00 GMT 2024 LinkedIn Posting City - Atlanta LinkedIn Posting State/Province - Georgia LinkedIn Posting Country - United States LinkedIn Job Title - Associate - Business Process Optimization LinkedIn Function - Consulting;General Business;Strategy / Planning LinkedIn Industry - Consumer Services;Financial Services;Management Consulting LinkedIn Seniority Level - Associate Equal Opportunity Employment Disclaimer McKinsey & Company is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other protected characteristics.