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This job was posted by https://illinoisjoblink.illinois.gov : For more information, please see: https://illinoisjoblink.illinois.gov/jobs/12029790 Department

Booth IT: Service Desk

About the Department

The University of Chicago Booth School of Business is the second-oldest business school in the U.S. and second to none when it comes to influencing business education and business practices. Since 1898, the school has produced ideas and leaders that shape the world of business. Their rigorous, discipline-based approach to business education transforms students into confident, effective, respected business leaders prepared to face the toughest challenges.

Chicago Booth has the finest set of facilities of any business school in the world. Each of the four campuses (two in Chicago, one in London, and one in Hong Kong) reflects the architectural traditions of its environs while offering a state-of-the-art learning environment.

Chicago Booth is proud to claim:

-an unmatched faculty.

-degree and open enrollment programs offered on three continents.

-a global body of nearly 56,000 accomplished alumni.

-strong and growing corporate relationships that provide a wealth of lifelong career opportunities.

As part of the world-renowned University of Chicago, Chicago Booth shares the University\'s core values that shape the distinctive intellectual culture. At Booth, they constantly question and test ideas, and seek proof. This extraordinarily effective approach to business leads to new ideas and innovative solutions. Seven of the Booth faculty members have won Nobel Prizes for these ideas - the first business school to achieve this accomplishment.

For more information about the University of Chicago Booth School of Business, please visit: http://www.chicagobooth.edu/.

Job Summary

The Application Administrator in the Information Technology department at the University of Chicago, Booth School of Business is responsible for production application system support, application configuration, and software release management. The ideal candidate will have application development and database experience, and strong problem analysis skills. The position interacts regularly with other Information Technology staff as well as end users and vendor personnel, thus requiring excellent verbal and written communication skills.

Responsibilities

• Provides daily support of multiple mission critical production systems, including the troubleshooting of production problems and determination of root cause of issues.
• Reviews, analyzes and resolves data-related issues (schema, invalid data, incorrect format, etc.)
• Works with application developers and end-users as necessary to diagnose system errors.
• Tracks vendor software release schedules; coordinates testing and installation of new versions of software.
• Supports end users as an application subject matter expert by responding to questions about application configuration, capabilities, and functionality.
• Manages application and database roles and permissions.
• Maintains application and data environments for development, test, staging, and production.
• Migrates applications from test environments to the production environment.
• Accesses confidential information in central and local systems.
• Configures, installs, upgrades, and maintains server applications and hardware. Works to safeguard the integrity of computer software. Implements operating system enhancements to improve the reliability and performance of the system.
• Tracks compliance and maintains documentation for hardware, software, and service inventories for management reports.
• Performs other related work as needed.

Minimum Qualifications

Education:

Minimum requirements include a college or university degree in related field.

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Work Experience:

Minimum requirements include knowledge and skills developed through 5-7 years of work experience in a related job discipline.

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Certifications:

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Preferred Qualifications

Experience:

• A minimum four years of relevant experience in the information technology field.

Technical Skills or Knowledge:

• Strong proficiency with relational databases and SQL language.
• Microsoft Team Foundation Server, Microsoft Visual Studio experience.
• Experience with Windows environments.
• Application deployment experience.

Preferred Competencies

Outstanding verbal, written, and presentation skills, as well as organizational skills.

Outstanding deductive and investigative skills to identify and diagnose complex, non-intuitive technical problems.

Work on multiple projects simultaneously, adjust priorities, when necessary, consistently meet deadlines and set delivery expectations.

Work independently with little supervision; possess a self-motivated disposition; identify opportunities for improvement and recommend effect