Easter Seals Jobs

Description

There’s never been a more exciting time to join United Airlines. We’re on a path towards becoming the best airline in the history of aviation. Our shared purpose – Connecting People, Uniting the World – is about more than getting people from one place to another. It also means that as a global company that operates in hundreds of locations around the world with millions of customers and tens of thousands of employees, we have a unique responsibility to uplift and provide opportunities in the places where we work, live and fly, and we can only do that with a truly diverse and inclusive workforce. And we’re growing – in the years ahead, we’ll hire tens of thousands of people across every area of the airline. Our careers include a competitive benefits package aimed at keeping you happy, healthy and well-traveled. From employee-run "Business Resource Group" communities to world-class benefits like parental leave, 401k and privileges like space available travel, United is truly a one-of-a-kind place to work. Are you ready to travel the world?

At United, we care about our customers. To be the best airline in aviation history, we need to deliver the best service to our customers. And it takes a whole team of dedicated customer-focused advocates to make it happen! From our Contact Center to customer analytics, insights, innovation, and everything in between, the Customer Experience team delivers outstanding service and helps us to run a more customer-centric and dependable airline.

Key Responsibilities:

The Analyst of IRROPS (Irregular Operations) Programs supports enterprise programs enabling United to deliver best-in-class customer and employee experiences during times of service disruption. The person in this role will evaluate centralized processes and technologies and support project delivery to improve end-to-end disruption recovery experience. The Analyst will partner with cross-functional teams to drive a more efficient, dependable, and caring customer journey, while promoting consistent application of our policies, processes, and technologies. This role is vital for achieving the goals of our Customer Experience Transformation initiatives and advancing our commitment to improving our Net Promoter Score (NPS). This is a Chicago-based, hybrid role that will require two days in office per week + some occasional travel.

• Create and streamline process flows to improve standard service recovery practices across our network

• Test and monitor customer disruption support technologies for defects and enhancement opportunities, track work items from identification to resolution and validate tools upon releases

• Engage with airport customer service leaders and frontline employees to promote consistent execution of IRROPS strategies and initiatives

• Analyze data to measure the effectiveness of new tools, policies, or processes

• Manage various projects from ideation to completion to improve care and efficiency during service recovery

• Work collaboratively with business partners across many levels, teams, and locations including frontline airport and operations employees to drive desired business results

• Support fair and consistent application of IRROPS policies and processes

• Additional responsibilities as assigned

United values diverse experiences, perspectives, and we encourage everyone who meets the minimum qualifications to apply. While having the “desired” qualifications make for a stronger candidate, we encourage applicants who may not feel they check ALL of those boxes! We are always looking for individuals who will bring something new to the table!

Qualifications

What’s needed to succeed (Minimum Qualifications):

• BS/BA degree required

• 2+ years of related work experience

• Project management principles

• Strong analytical skills

• Ability to work with cross functional groups

• Strong relationship building skills

• Problem resolution and communication skills

• Ability to motivate, drive vision and provide leadership required

• The ability to lead stakeholders through complex planning and implementation of initiatives

• Must be legally authorized to work in the United States for any employer without sponsorship

• Successful completion of interview required to meet job qualification

• Reliable, punctual attendance is an essential function of the position

• Ability to travel up to 25%

What will help you propel from the pack (Preferred Qualifications):

• Knowledge of other internal business groups

• Project management experience

• Experience in data visualization tools (Power BI, Tableau, etc.)

The base pay range for this role is $64,885.00 to $88,440.00.

The base salary range/hourly rate listed is dependent on job-related, non-discriminatory factors such as experience, education, and skills. This position is also eligible for bonus and/or long-term incentive compensation awards.

You may be eligible for the following competitive benefits: medical, dental, vision, life, accident & disability, parental leave, employee assistance program, commuter, paid holidays, paid time off, 401(k) and flight privileges.

United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status as required by applicable law. Equal Opportunity Employer - Minorities/Women/Veterans/Disabled/LGBT.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact JobAccommodations@united.com to request accommodation.