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Description:

JOB ANNOUNCEMENT

AIRPORT OPERATIONS CENTER COORDINATOR

Department of Aviation

Number of Positions:3

(Additional vacancies possible pending budget approval)

Starting Salary: BX14 $61,656.00/year

Applications for this position will be accepted until 11:59pm CDT on 2/24/2025

Under general supervision, assigned to staff the Airport Operations Center (AOC), coordinating operational activities at the City’s International Airports, performing a variety of duties to support incident response and other activities concerning security and public safety; and performs related duties as required.

ESSENTIAL DUTIES: Monitors and coordinates operational activities at City Airports to identify any security, public health, or public safety incidents. Receives information on daily operational activities at City Airports and issues daily situation reports to agencies represented in the AOC. Issues notifications to airport stakeholders, the traveling public, and senior executives on incidents occurring within the Airports as identified in job aids and in coordination with supervisor. Coordinates the initial response to emergency incidents at Airports amongst agencies represented in the AOC, including initiating conference calls amongst senior leadership in response to incidents. Monitors calls received and dispatched by the AOC to quickly identify any issues needing to be addressed and coordinates the different CDA sections and agencies that may assist. Notifies supervisor of emergency situations, escalated police, fire or security incidents and other incidents requiring an emergency management response. Monitors special events occurring at O’Hare Airport and provides operational updates as warranted. Updates and briefs staff at start of shift on previous shift’s reported incidents, upcoming airport activities and other information with potential impact on communication center’s call taking, monitoring and dispatching operations. Coordinates response to maintenance requests and social media inquiries to ensure quick resolution of facilities or operational issues. Consolidates data from internal and external agencies to form a visual representation of airport activities and allow for reliable information and open communications to the Airport’s stakeholders. Coordinates information for planning and response with Incident Management Center staff when activated. Maintains and reviews logs of events to be used by emergency operations personnel. Performs other related duties as required.

Additional duties may be required for this position

DAYS: Varies, 3 shifts operating on a 24H basis, 24/7/365 availability required.

HOURS: 7am-3pm, 3pm-11pm, 11pm-7am

LOCATION: O’Hare International Airport.

NOTE: The candidate(s) selected for hire must pass an airport background check and a Security Threat Assessment (STA).

THIS POSITION IS IN THE CAREER SERVICE

Qualifications:

MINIMUM QUALIFICATIONS

Graduation from an accredited college or university with a Bachelor’s degree, plus two (2) years of emergency management or operations center experience; or an equivalent combination of training and experience.

SELECTION REQUIREMENTS

This position requires applicants to complete an interview which includes a writing/skills assessment exercise. The interviewed candidate(s) who possess the qualifications best suited to fulfill the responsibilities of the position will be selected AND

Preference will be given to candidates possessing the following:

Previous experience in an Aviation related Operations center.

Previous experience in a Dispatching Operations Center.

Level of expertise working with a Computer Aided Dispatching software or any Communications or Operations management software.

For Information on our employees benefits please visit our benefits website at:

https://www.chicago.gov/city/en/depts/fin/benefits-office.html

For Information on our salary and title structure visit our classifications website at:

https://www.chicago.gov/content/dam/city/depts/dhr/supp_info/JobClassification/2025_Classification_and_Pay_Plan.pdf

APPLICATION EVALUATION: Initial evaluation will be based on information provided on the application and the documents submitted. Department of Human Resource staff will review applications after the final posting date. Staff will follow any and all required Employment/Hiring Plan provisions, federal, state and local laws, and Collective Bargaining Agreements when applicable. Staff will apply hiring preferences as required by the municipal code. Placement on an eligibility list is not an offer or guarantee of an interview nor employment with the City of Chicago.

COMMITMENT TO DIVERSITY: To further our commitment to hiring applicants with diverse experience the City of Chicago has adopted the following ordinances 2-74-020 and 2-74-075. The ordinances provide a preference to applicants who meet minimum qualifications and who are veterans of the Armed Forces, and/or residents of Socio-Economically Disadvantaged Areas (SEDA) and/or Chicago Public School (CPS) high school graduates to be referred to departments for consideration. These hiring preferences do not apply to bidders, as Collective Bargaining Agreements define the hiring process for bidders. For positions covered by a collective bargaining agreement, bidders will be considered before external candidates. To learn more about our hiring practices click here. (https://www.chicago.gov/city/en/depts/dhr/provdrs/emp.html)

ALL REFERENCES TO POLITICAL SPONSORSHIP OR RECOMMENDATION MUST BE OMITTED FROM ALL APPLICATION MATERIALS SUBMITTED FOR CITY EMPLOYMENT.

The City of Chicago in an Equal Employment Opportunity and Military Friendly Employer.

City of Chicago

Brandon Johnson, Mayor

Applications for this position will be accepted until 11:59pm CDT on 2/24/2025