Job Information
SRW Account Management Opportunities in Chicago, Illinois
Ragtag bunch of hooligans seeks Account Management professionals who are relationship builders and team leaders. If you are looking for Account Supervisor or Account Director roles, share your resume here!
About the opportunities:
SRW’s Client Services team gets clients, pleases clients and repeats that process. They instinctively understand people and make strong connections. They understand our clients’ business and translate that knowledge to the agency team. Our Account Directors and Account Supervisors are thought leaders both inside and outside of the company. Our clients see them as trusted advisors who truly care about and understand their brands.
They steer the SRW ship by managing client relationships for key accounts, partnering closely with strategy, paid media, PR, influencer marketing and creative teams to develop integrated marketing campaigns from soup to nuts, and tracking KPIs and client expectations to hold all work accountable. They are the definition of how to live and breathe client service, and they are constantly motivating our internal teams to follow their example.
Our Client Services team knows how to foster an environment that brings ideas to life, how to talk to people and win them over, and how to distill complex information so it’s easily understood. Above all, they know how to get shit done.
Note: These are NOT sales positions.
Requirements
About You:
You are a natural leader and problem solver; master at managing and navigating relationships; seamlessly straddle the line between client advocate and internal team lead
You are skilled at winning hearts and selling ideas; master at the art of presenting, including the pre-sell; you make managing client relationships look easy
You hear the goal in client feedback and know how to translate it for a team
You have extensive knowledge of goals and tactics to drive awareness and sales for CPG brands; thorough understanding of paid media as it relates to digital, social, performance marketing, e-commerce and direct to consumer (DTC) campaigns
You have a passion for all things digital/social
Social Media black belt - expert user of organic social media AND social ad platforms including Instagram, TikTok and the up-and-comers
You are a big thinker and planner; know how to adjust accordingly when plans inevitably change
You possess superb written and verbal communication skills that are consistently imparted on the wider team
You know how to do the client service dance - pleasing the client and delivering great work
You are highly curious about our business, our clients’ business, the industry and beyond
You have a growth mindset; you are constantly practicing and adapting the art of selling ideas and presenting
You ensure the team is tracking towards their tasks, goals and KPIs
You maintain a fiscally responsible mindset for new and existing business relationships
You always demonstrate a sense of urgency, responsibility and accountability for moving the agency and clients’ businesses forward; you see the big picture
You consistently implement strategic vision for account growth, upsells ideas and negotiates SOW/contract extensions with clients
You pay attention to the details and have strong organization skills
You maintain an unrivaled proactiveness and hustle
Additional Qualifications:
Even if you do not meet 100% of the qualifications, but feel you have something unique to contribute to SRW, please apply!
A degree in journalism, marketing, communications, English or related fields; or equivalency in experience
6+ years agency and/or client-side marketing experience
4+ years experience leading work for a CPG brand sold in-store or online
Extensive experience with digital/social campaigns and understanding of paid media required
Salary is dependent on role (Account Supervisor or Account Director) and ranges from $80,000 to $135,000 based on relevant work experience.
Benefits
About SRW:
A ragtag bunch of hooligans who just might be onto something, we quit agency life to help a broad range of clients do the same. We specialize in building and growing communities through content - specializing in the healthy food industry. We create and deliver these campaigns from concept to distribution, and earn consumer and media attention for our clients by creating useful experiences for their specific audiences.
Our culture doesn’t come from a book, it’s intrinsic to who we are. We believe people are more than one thing and we abhor the phrase “that’s not my job.” We are compassionate and fun to work with. We are adaptable. We ask (lots of) questions and listen to the answers. We do good work with and for good people. We work hard and have fun.
SRW Agency, a C.A. Fortune Company, offers equal opportunities for employment and advancement to all applicants and employees. Employment decisions are based on the principles of equal opportunity, individual qualifications, and merit. We believe the best creative ideas and results come from diverse perspectives that share a purpose. Why? Because, it reflects our values and makes good business sense. And we care: about each other, the work, and the world around us.
Learn more about us at srw.agency
