Easter Seals Jobs

Maintenance Operations Admin (Mat Cover)

Job Req ID: 35201

Posting Date: 5 Jul 2024

Function: Service

Unit: Business

Location:

Chesterfield (R106), Chesterfield, United Kingdom

Salary: Competitive

Recruiter: Jayson Coley-Wynters

Salary: Competitive

Closing Date: 23rd July

Please note: This is a 12 month maternity cover role

Why this job matters

We have around 1.2 million customers and serve over half the FTSE 350. Our customers range from big household names, government departments and public service organizations right through to small businesses and new start-ups. We cover both the communications and IT services markets. Overall, we’re focused on four main product markets: Fixed Voice; Mobility; Fiber and connectivity; networked IT services provided over the biggest UK network in both fixed and mobile communications. We also provide network IT services to corporate and public sector organizations in the Republic of Ireland.

Our Wholesale business helps communications providers (CPs) and other organizations provide fixed or mobile phone services. Our ventures provide mass-market services like directory enquiries and payphones, and enterprise services including Fleet Solutions and BT Redcare. We also offer specialist enterprise services to our Internet of Things customers.

What you'll be doing

•Provide all quotations for chargeable work.

•Ensure all work is authorised by the customer for the correct amount

•Ensure all information is recorded in order to invoice the customer fully

•Provide daily statistics & audits of logged incidents with an aim to improve capturing chargeable revenue.

•Co-ordinate pre-authorisations & feedback to Client Management Team for monthly reviews.

•Handle invoice queries regarding chargeable incidents.

•Liaising with the Maintenance Operations TL & Manager on controlling Unity and BT budgetary requirements.

•Liaising directly with other departments within the company, as requested, to ensure effective levels of communication are maintained.

•Monitor and recommend training requirements, manufacturer and BT accreditations.

•Develop close working relationship with peer groups, Service Desk, Field Engineering teams and other operational departments.

•Pro-active in maintaining good levels of morale through effective communication.

•A pro-active approach to resolving local issues within the team, escalating into the Maintenance Operations TL & Manager where appropriate.

•Responsible for adhering to all BT H&S guidelines and escalating into the Maintenance Operations TL & Manager where appropriate.

Skills required for the job

•Ability to support their TL & Line Manager through transformational changes.

•Ability to process complex ideas and think logically; perceives and understands others.

•Commercially aware.

•Possesses the ability to take well-evaluated risks and be bold in making decisions and taking action.

•Acts with integrity and takes responsibility for own actions and responses.

•Customer facing; strong interpersonal skills, assertive, financial awareness.

•Competent on BT systems reporting tools and using data to drive efficiencies.

•Personal attributes; have initiative, a pro-active approach to dealing with customer issues, must take ownership of situations and be accountable.

Experience we would like to see on your CV

•Strong problem-solving skills with a logical mind - MANDATORY

•Excellent oral and written communication and presentation skills - MANDATORY

•Highly motivated; consistently takes initiative; demonstrated ability to work independently and under supervision - MANDATORY

•Excellent attention to detail - MANDATORY

•Positive, ambitious, proactive and enthusiastic to change - MANDATORY

•Ability to multi-task in a fast-paced environment - MANDATORY

With over 175 years of heritage, BT is now the flagship business brand of BT Group. We’ve brought together our best people and capabilities into a B2B powerhouse serving 1.2 million business customers internationally.

We’re a global leader for secure connectivity and collaboration platforms for businesses of all shapes and sizes, from big household names and government departments, right through to sole traders and new start-ups. But it’s not just the technology that matters, it’s what it can do to help them build stronger, smarter, more secure businesses.

We value diversity and inclusion and believe in making a positive impact. We connect for good by championing digital inclusion and equipping people, businesses, and communities with digital skills to thrive.

As a member of our team, you will be part of an organisation that celebrates difference, fosters innovation and provides you with opportunities to be your best. With millions of businesses relying on us daily, joining BT means you can be part of a diverse and multi-skilled team that makes a significant impact to society.

A FEW POINTS TO NOTE:

Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.

DON'T MEET EVERY SINGLE REQUIREMENT?

Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.