Job Information
Chesapeake Regional Healthcare Service Representative, Practi in CHESAPEAKE, Virginia
The Practice Service Representative is responsible for the efficient daily operation of the Front Desk and/or patient Check-In area of the practice. This includes all administrative encounters with patients either via telephone or in-person; facilitation of communication among providers, staff, patient and family, and prompt response to requests for information from the provider and/or patient community; and collection and accurate accounting or co-payment or accounts receivable payments.
Essential Duties and Responsibilities
These duties and responsibilities described below represent the general tasks performed on a daily basis; other tasks may be assigned.
Model and encourage high standards of courtesy, honesty, integrity, trust, openness, and respect for others
Work harmoniously with the team towards the accomplishment of common goals
Greet patients and visitors to the practice
Answer telephones
Register patients
Update patient information, as required
Request and accept co-payments and accounts receivable payments, recording payment in daily log
Balance the daily log with the cash drawer at the close of business
Schedule patients
Print and distribute daily patient schedule
Build and scan necessary documentation into the Patient Electronic Medical Record
Print encounter forms
Obtain patient laboratory, radiology, test results, and specialty reports, as required
Verify patient insurance coverage/status
Record and distribute phone messages and triage calls
Attend required hospital-wide orientations, meetings, and in-services
Demonstrate a commitment to flexible work scheduling when necessary to ensure patient care
Education and Experience
Minimum Required Education: High school diploma
