Job Information
Chesapeake Regional Healthcare Registrar II in Chesapeake, Virginia
Job Summary
Essential Duties and Responsibilities
These duties and responsibilities described below represent the general tasks performed on a daily basis; other tasks may be assigned.
Interview and accurately collect patient information and demographics for various hospital services; meet patient access scorecard standards by meeting accuracy rate as defined in annual goals and ensuring accuracy in medical record selection
Use knowledge to verify, review, and coordinates benefits on behalf of patients; meet Patient Access Scorecard expectations for insurance verification rate
Manage payments at point-of-service, conduct cash receipting, and post payments; point-of-service collection expectations are on the patient access scorecard
Assist patients with financial clearance of accounts by communicating financial responsibility through estimates, setting up payment plans, and/or providing referrals to financial counselors
Manage accounts in order to meet Patient Access Scorecard standards of productivity
In addition to daily account authorization reviews, identify high risk admissions/registrations, obtain, and complete necessary authorizations and notifications of admissions from patients; meet patient access scorecard standards by reducing denial rates
Assist with training of new staff as well as share departmental knowledge and provide assistive training with teammates
Manage scanning for the patient medical record as required
Provides courteous service to all stakeholders (patients, patient families, teammates, other department staff, etc.) by resolving stakeholder problems, responding to inquiries, and following up in order to develop and strengthen customer relationships and maintain effective interdepartmental communication; level-of-service and demonstrated patient commitment are connected to the patient access scorecard, the patient satisfaction scorecard, and patient access department policies
Comply with governmental regulations in reference to healthcare, billing, the Health Insurance Portability and Accountability Act (HIPAA), and patient access department policies and procedures
Demonstrate knowledge of ICD coding requirements and other billing rules
Promote continuous process and quality improvement processes by sharing and providing ideas and solutions to teammates and supervisors and attending staff meetings; maintain educational requirement, and participate in new learning opportunities
Demonstrate an awareness of appropriate confidentiality rules and regulations and act accordingly
Actively participate in service recovery and customer service activities to ensure a superior customer contact
Attend required hospital-wide orientations, meetings, and in-services
Demonstrate a commitment to flexible work scheduling when necessary to ensure patient care
Education and Experience
Minimum Required Education: High school diploma or equivalent
Preferred Education: Associate degree in Health Information Technology or another health care field
Experience: 3+ years in hospital, Emergency Room, or Medical Office Registration with extensive working knowledge of medical terminology
Certificates, Licenses, Registrations
Applicant will, preferably, obtain certification as a Medical Assistant, Nursing Assistant, Emergency Medical Technician, or Paramedic prior to applying. Applicant is required to become a certified Healthcare Access Associate (CHAA), Certified Professional Coder (CPC), or other HFMA, NAHAM or AAHAM recognized revenue cycle professional within 24 months of employment.
