Easter Seals Jobs

Job Information

Two95 International Inc. Helpdesk Assistant (Fulltime) in Cherry Hill, New Jersey

Need Jr & Sr Helpdesk Support

Title: Jr. Helpdesk Assistant

Position: Full-Time with our client

Location: cherry hill, NJ

Salary: Market (Best possible)

Requirements

Job Description:

· Provide Help Desk Level-1 and Level-2 remote support for desktops, laptops, printers, servers other computer related devices.

· When necessary provide onsite support.

· Ensure proper documentation, notification, escalation, tracking, and follow up of all incidents.

· Troubleshoot and resolve system hardware and software problems.

· Triage and identify issues related to routing, switching, activity directory, DHCP and DNS.

· Document processes and procedures as required.

· Manage and maintain our customers’ networks.

· Required to be part of the on call schedule.

· Performs other duties and responsibilities as assigned by the MSP Manager.

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