Easter Seals Jobs

Description

The Catalog Support Operations team in Amazon is looking for highly motivated and talented candidates, with strong analytical & communication skills, attention to details and commitment to excellence. An ideal candidate is expected to demonstrate expertise in the process, handle complex projects/tasks and may also be assigned as a formal coach/mentor.

Key job responsibilities

• Responsible for productivity, quality, coverage metrics goals

• Executes important tasks/activities independently

• Identifies day-to-day operational problems and suggests tactical solutions

• Analyzes data and responsible for highlighting gaps, recommending solutions, driving/influencing inter-function decisions

• Establishes key reporting/MIS for functional area and provides reports to senior management/ stakeholders at process level

• Own/prioritize work allocation based on business needs with daily/monthly frequency

• Plan capacity and commits volume by managing resources, queue, shift management, cross training, and leave management

• Reports fluctuations in key metrics and communicates to key stakeholders with a plan of action

• Drives continuous improvement and contributes to COE (Correction of Error) process by documenting any issues/RCAs/action planning in functional area and owns specific action or change

• Identifies gaps and drives improvement/ optimization initiatives that work toward a metric improvement within processes/functions at site level

• Demonstrates ability to dive deep into a problem, performs RCA and identifies constraints to recommend a solution

• Interacts with multiple stakeholders to communicate on operations and represents data/metrics information and project reviews

• Responsible for pre-scoped external/internal communication, i.e., recurring updates, blurbs, and reports

• Represents data and communicates effectively to handle escalations

• Develops processes or tool components with documented SOPs for new processes or activities undertaken by the function.

Basic Qualifications

• 1+ years of program or project management experience

• Knowledge of SQL and Advanced Excel (Array and Statistical formulas)

• Experience using data to influence business decisions

• Ability to be adaptable and flexible in responding to deadlines.

• Demonstrated ability to self-manage and prioritize tasks and objectives.

• Ability to create and manage relationships with members of other business teams to foster collaboration and team work.

• Ability to research complex use cases that involves multiple customer contacts, determining the root cause(s) for the issue and ability to track resolution of process improvement initiatives owned by other teams as a result of recommendations.

Preferred Qualifications

• Knowledge of analytics & statistical tools such as SAS, PowerBI, SQL & ETL DW concepts

• Experience back office operations, escalation management and troubleshooting environments