Job Information
ASSA ABLOY Global Operation Center Engineer in Chennai, India
Career Opportunities: Global Operation Center Engineer (31473)
Requisition ID 31473 - Posted - HID India Private Ltd - HID Corporate Group - IND: Chennai (Olympia Technology Park) - IT, Telecom & Internet - Posting Country (1) - Yes - Mid-senior level - Travel Required: 11%-30%
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Location:
Chennai, India
Role description:
In this position you will be responsible for conducting research on complex cases, validate cases for escalation to Backline and contribute to knowledge management initiatives. The position is related to shift work (24/7).
Keeping yourself up to date with relevant product engineering support around Office365, implementation and support of new and existing services in Microsoft Office 365, as well as working with our partners for managing our global business environments.
In close partnering with our internal customers and external strategic partners, you will increase the quality and efficiency for IT infrastructure for our HR and Application services following selected ITIL processes and planning for future growth initiatives.
What you would you do :
In this role you will work as a GSSC Global Operation Centre (GOC) in a role interacting and driving solution and process improvements within the service areas of Collaboration Services, interacting with hosting, network, end users computing and application management areas.
Your main responsibilities will be:
Operational ticket-handling related to the GSSC Infrastructure area, providing support and dispatching to partners where needed
Support improvement of selected ITIL processes for Office 365 services
Participating during the delivery phase within IT Infrastructure area
Support in keeping monitoring systems updated as well as handle operational related tickets
Contribute so the Global DC Infrastructure devices are updated within the CMDB after change
Core administration/escalation support for messaging services
Participate in creation of a global agreed future architecture to fully support Business Services applications and services both on-premises and within Office 365
Assist in resolving issues with Office 365, Exchange Online, and Microsoft Teams.
The skills and experience you need:
Solid understanding of standard client/server, networking, and internet fundamentals
Knowledge and demonstrated technical experience in Microsoft O365.
At least three O365 technologies, if Exchange or SharePoint is not part of skillset
The candidate should be able to troubleshoot many aspects of Microsoft Office 365, Active Directory, and related technologies effectively and understand the product flow patch management, software distribution and logging in detail.
Experience in troubleshooting Office 365, MS Office Suite, Teams environment is a plus.
Working knowledge of the relevant technologies (E.g. Microsoft AD, Exchange, Microsoft Teams)
Windows Active Directory Federation Services and Web-SSO
Practical knowledge of Azure Active Directory, Microsoft Identity Manager/FIM and Service Management Automation (SMA) and/or Windows Azure Pack (WAP) will be an asset
Application support experience with industry standard equipment and best practices.
Strong organization and time management skills.
The candidate will need strong technical writing skills and the ability to effectively communicate with customer managers and executives on technical issues.
Ability to effectively communicate in English language verbally and in writing.
We are the ASSA ABLOY Group
Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 61,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces – physical and virtual – safer, more secure, and easier to access.
As an employer, we value results – not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.
As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.
