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Job Summary

POSITION SUMMARY The Solutions Engineer I is responsible for providing post sales engineering support to the Inside Account Management team. This person will have technical knowledge of OSI model, IP Subnetting, Routing protocols, Network and Security products and services. Additionally, this position must have a strong understanding of networking design, specifically network architecture and function, routing protocols, multicast, and QoS/Cos.

Job Description

ROLES AND RESPONSIBILITIES

• Provide Post Sales solution engineering support for all field resources including Account Executives, Strategic Account Managers, and Global Account Directors

• Provide sustaining engineering support for the existing client base

• Handle moves, adds and changes (MACD)

• Develop strong understanding of the use of Comcast Business Global internal application suite

• Join project status meetings

• Manage & resolve Operations escalations, incidents and problem management

• Administer Self-service portal:

• Customer Portal Training

• Account creation

• Quality Control

• Additional duties as assigned

SKILLS / ABILITIES / KNOWLEDGE

• Knowledge:

• Working knowledge of: OSI model, IP Subnetting, Routing protocols, Network and Security products and services, back office systems, and fundamental understanding of product stack for network and security

• Technical knowledge of Software Defined Networking (SDN) required

• Strong understanding of networking design, specifically:

• Network architecture and function;

• Routing protocols;

• Multicast;

• QoS/CoS

• Fundamental understanding of Security and UCaaS

Skills:

• Excellent written and verbal communication skills

• Advanced proficiency in Microsoft Office Suite including intermediate to expert level capability in Excel, Smartsheet’s, Word and various databases. Knowledge of Formulas, Macros and other toolsets required.

• Able to merge multiple data sets and perform analysis including customer site/service data, billing components and other information into useable data.

• Strong organization, prioritization, and rationalization skills

• Ability:

• Ability to work in a dynamic, fast paced, team-oriented environment

• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.

• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form

• Sound decision-making and judgment, especially under pressure

• Must be a self-starter, efficient in achieving goals and proactive in pursuing subsequent duties

• Ability to perform duties with little supervision

• Ability to work effectively and add value as a team member

• Must be able to coordinate across various groups and functional teams

• Highly resourceful team-player, with the ability to also be extremely effective independently

EDUCATION

• Bachelor's degree from four-year college or university; or any equivalent combination of experience and training

EXPERIENCE

• 2-5 years industry experience in enterprise networking or related field experience required

• Project Management experience is a benefit to assist with the planning and oversight of large customer implementations

• Network Design background highly desired

CERTIFICATES / LICENSES / REGISTRATIONS

Fortinet NSE 3 certification preferred or equivalent

Disclaimer:

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is an EOE/Veterans/Disabled/LGBT employer.

Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary (https://jobs.comcast.com/benefits) on our careers site for more details.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

7-10 Years

Job Family Group: Support