Easter Seals Jobs

DESCRIPTION

Job Summary:

Diagnoses and completes engine repairs, ranging from less complex to advanced, at the customer’s site, ensuring high-quality service delivery and excellent customer satisfaction.

Key Responsibilities:

• Engage with customers courteously and professionally, building strong relationships and delivering customer-centric solutions.

• Anticipate and address customer needs promptly and efficiently.

• Use specialized tools and documented procedures to diagnose and complete repairs, from simple to complex, including identifying and preparing required parts and tools.

• Perform preventative maintenance on engines and related components per documented schedules and standards.

• Escalate unresolved issues to more experienced technicians, supervisors, or product specialists as necessary.

• Maintain accurate documentation, including service worksheets, timesheets, warranty claims, and quality reports.

• Identify additional sales and service opportunities and communicate them to customers.

• Coach and develop junior technicians and apprentices by sharing knowledge and providing work direction.

• Maintain service vehicle and tools for cleanliness, functionality, and compliance with operational standards.

• Adhere to all Health, Safety, and Environmental (HSE) policies, procedures, and legislation, reporting any issues or incidents to site management and supervisors.

• Participate in training programs aligned with skill and business requirements.

RESPONSIBILITIES

Competencies:

• Technical Skills:

• Proficient in diagnostics applications, translating customer complaints into actionable troubleshooting plans.

• Skilled in using electronic service tools and software for diagnosing, troubleshooting, and maintaining engine systems.

• Understanding of engine systems interactions (electrical and mechanical), including exhaust, cooling, fuel, driveline, and after-treatment components.

• Competent in product repair and maintenance, ensuring adherence to guidelines and quality standards.

• Proficient in-service documentation and technical escalation processes.

• Soft Skills:

• Communication: Ability to convey clear, audience-specific information effectively.

• Customer Focus: Dedicated to building relationships and providing customer-centric solutions.

• Problem Solving: Adept at managing complexity, making sense of contradictory information, and resolving issues effectively.

• Conflict Management: Skilled at handling conflicts professionally and efficiently.

• Team Development: Experience in mentoring and helping others achieve professional goals.

• Self-Development: Actively seeks opportunities for growth through formal and informal channels.

• Education:

• Vocational diploma in a relevant technical field (preferred).

• Apprentice-trained engine technician (preferred).

• Licenses/Certifications:

• Locally valid driving permit.

• May require licensing for compliance with export controls or sanctions regulations.

• Experience:

• Basic to expert-level field service experience with engine products.

• Proven customer service experience.

• Experience coaching and mentoring junior technicians is preferred.

QUALIFICATIONS

• Other Competencies:

• Champions proactive health and safety behaviors to foster an injury-free workplace.

• Recognizes and values diverse perspectives and cultures within the organization.

Additional Qualifications:

• Specialized Role:

• Diploma/equivalent in electrical engineering for data center support or suitable experience preferred.

• Extensive hands-on experience with engine products and related field service work is highly desirable.

Job Service

Organization Cummins Inc.

Role Category Hybrid

Job Type Technician

ReqID 2409921

Relocation Package No