Job Information
CBTS Technology Solutions LLC CCaaS Support Engineer in Chennai, India
Position : CCaaS Support Engineer
Location : Manapakkam, Chennai, IND-TN
Requisition ID: : BRW5383
Job Purpose :
Overview: The Contact Center Operations Engineer role is focused on supporting and enhancing contact center solutions for our customers. This role involves direct interaction with established customers to implement necessary changes and coordinate incident response efforts.
Essential Functions :
Technology, Must Have:
Administration of any Tier 1 Contact Center solution (in order of importance):
Cisco Webex Contact Center
Five9 Virtual Contact Center
Cisco Contact Center Express
Technology, Nice to Have:
Administration of secondary Contact Center Solution
Calabrio Workforce Management
SIP Messaging
Webex Calling
Cisco Call Manager
Development experience in any of the technologies listed above.
Common Operational Tasks:
Resolve common user issues
Add, Change, and Remove Users
Log on
Connectivity
Configuration changes
Hours of operation
Greeting Text to Speech Changes
Call flow changes
Voice Connectivity Delivery Triage
Escalation to Voice team with proper call examples.
Provision new phone numbers
Education:
- Four years of College resulting in a Bachelor's Degree or equivalent
Certifications, Accreditations, Licenses:
- N/A
Experience:
- Contact Center Technology: 3+ years
Supervisory Responsibility :
This position does not have any supervisory responsibilities.
Work Environment :
Shift: Varies by team member (Goal cover as much time as possible, prioritizing Weekend and evening (EST) )
About Us
CBTS serves enterprise and midmarket clients in all industries across the United States and Canada. CBTS combines deep technical expertise with a full suite of flexible technology solutions--including Application Modernization, Managed Hybrid Cloud, Cybersecurity, Unified Communications, and Infrastructure solutions. From developing and deploying modern applications and the secure, scalable platforms on which they run, to managing, monitoring, and optimizing their operations, CBTS delivers comprehensive technology solutions for its clients' transformative business initiatives. For more information, please visit www.cbts.com .
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, age, disability, religion, sex, sexual orientation, gender identity, gender expression, protected veteran, military status or any other characteristic protected by law.
Due to U.S. Government requirements applicable to foreign-owned telecommunications providers, non-US citizens will be required to submit to an extensive government agency background check which will necessitate disclosure of sensitive Personally Identifiable Information.
CBTS Technology Solutions LLC
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