Easter Seals Jobs

Description

A client is looking to add a Desktop Support Analyst to support their 700-person call center in Chattanooga, TN. This tech will work on a team to provide all hands-on and remote support to the employees, including Microsoft 365 Admin Center. Most common tickets include troubleshooting issues with soft phones, Jabber, headsets, Teams, O365, upgrading/replacing machines, and helping set up equipment for new hire training classes. They are moving to Microsoft Identity with a hybrid setup (currently on-prem AD). Candidates should have experience configuring and administering Windows, and have used the Microsoft 365 Admin Center to manage O365. They should also be comfortable working with and troubleshooting issues in Teams, Exchange, and SharePoint, and be able to respond to tickets in a ticketing system with SLA's, escalation, and general procedure. They are moving from RemedyForce to BMC Helix. The majority of the devices are laptops, with a small scattering of desktops and VM's. 50/50 split Dell and HP, moving more towards HP. Imaging in Intune.

Skills

desktop, troubleshooting, imaging

Top Skills Details

desktop,troubleshooting,imaging

Additional Skills & Qualifications

Candidates should be able to lift at least 50 pounds for the physical nature of the role.

Experience Level

Intermediate Level

Pay and Benefits

The pay range for this position is $20.00 - $24.00

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Chattanooga,TN.

Application Deadline

This position will be accepting applications until Dec 20, 2024.

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.