Easter Seals Jobs

Position Title: Tier 1 Help Desk Support

Description

We are seeking a remote Tier 1 Help Desk Support professional to join our team and provide exceptional technical assistance to our clients. The ideal candidate will be the first point of contact for technical inquiries and will possess strong communication skills along with a solid technical background to diagnose and resolve basic technical issues.

• Please note must be willing to work W2

• No Visa Sponsorship is available

Location : Remote

Pay Range : $18/HR

Responsibilities:

• Serve as the initial point of contact for customers seeking technical assistance over the phone, email, or in-person

• Provide accurate and timely technical support for hardware, software, and network-related issues

• Escalate unresolved issues to the appropriate higher-tier support teams for swift resolution

• Helping users connect to remote resources like virtual private networks (VPNs) and remote desktop services.

• Document all support interactions and resolutions in the ticketing system

• Assist in maintaining and updating knowledge base articles and documentation for common issues

• Diagnose and troubleshoot technical issues using appropriate tools and resources

• Educating users on fundamental cybersecurity practices, like identifying phishing attempts and maintaining secure passwords

• Offering basic assistance with setting up, configuring, and troubleshooting mobile devices.

• Providing support for common operating system challenges, such as navigating interfaces, managing files, and resolving basic errors

• Assisting users with commonly used productivity applications within the organization, including the Microsoft Office Suite and web browsers.

• Multiple shifts available

Required Skills:

• Minimum 1 year experience in a help desk or technical support role.

• CompTIA A+ Certification required( must be active)

• High School diploma or equivalent experience

• Strong grasp of computer systems, networks, and related devices.

• Proficiency in Windows and Mac operating systems.

• Excellent verbal and written communication skills.

• Ability to manage multiple tasks and prioritize effectively.

• Customer-centric approach with a focus on delivering high-quality service

• Familiarity with ticketing systems and remote desktop applications.

If this is a role that interests you and you’d like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells

ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands – Manpower, Experis, Talent Solutions, and Jefferson Wells – creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2022 ManpowerGroup was named one of the World's Most Ethical Companies for the 13th year - all confirming our position as the brand of choice for in-demand talent.

ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.