Easter Seals Jobs

TEKsystems is looking for a Service Desk Analyst for one of our top clients in the Charlotte, NC area. They offer stability, growth, updated technology and more. See the top skills & job description below.

Top Skills

• Aid customers concerning the use of computer hardware (i.e. tablets, desktop, and laptop) and software (i.e. O365 & Windows Operating systems, etc.), including printing, installation, enterprise applications, electronic mail, and operating systems

• Perform First Contact Resolution (FCR)

• Provide operational support for user identity management, username provisioning, system access, and password management. (Active Directory)

• Develop/Maintain documentation for proper maintenance of Knowledge Articles within the Knowledge Management Database

• Understand and adhere to Incident Management, Request Management, and Knowledge Management policies

Job Responsibilities

Our client is responsible for providing creative tools and innovative technology solutions to engage, serve and connect employees. The department provides assistance in many areas, including business operations, application development and IT security services.

The IT Service Desk Agent I will provide front line telephone/email support to internal customers with IT related software and hardware issues.

Typically handles small initiatives and/or assignments independently. May work in an assisting role on larger initiatives and/or assignments projects requiring multiple agents and specialist.

Additional Skills & Qualifications

Customer service, Active directory, Windows, Help desk, Help desk support, Technical support, Hardware, Office 365, Service desk

If you are interested in this role, please reach out directly to me or apply to it.

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.