Easter Seals Jobs

POSITION: Bi-Lingual Customer Service Representative - FT Remote, work from Home!

Compensation: $15.00/Hour (

Starting pay varies by your home location):

• Georgia $15.00 + .50 Language Differential

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``` - North Carolina $15.00 + .50 Language Differential

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``` - Tennessee $15.00 + .50 Language Differential

*Company Summary *

DISH, an EchoStar company, has been re-imagining the future of connectivity for more than 40 years. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products and now we are building America's First Smart Networkandtrade;.

Today, our brands include EchoStar, Hughes, DISH TV, Sling TV, Boost Mobile and Gen Mobile.

Department Summary

DISH's first priority is customer experience, and our agents excel at simplifying lives and helping communities get the most from their TV experience. For over 42 years we have been tuned in to the needs of customers. It's why we've earned the J.D. Power accolade of being #1 in overall Customer Satisfaction six years in a row.

Job Duties and Responsibilities

As a Customer Experience Representative, you will serve as an information resource for billing, programming, and technical troubleshooting questions - including promoting products and services to our new and existing customers so they get the most value and enjoyment from their DISH experience. You will be providing solutions to customers, from simple concerns to escalated and complex situations. If you like to solve problems and interact with people from across the country or maybe just a few towns over, this is the spot for you!

In this role, you will:

• Need to be able to speak with customers in Spanish and English
• Always have at least 2 days off in a row
• Support customers between the hours of 6 AM to 10 PM MT
• Two shift structures: 8-hour shifts 5 days a week, or 10-hour shifts 4 days a week
• Have open availability including weekends and holidays, that allows for potential schedule changes every 12-15 weeks based on business needs
• Adherence and ability to work a pre-planned schedule
• Take back-to-back tech support or customer service phone calls with customers throughout the entirety of your shift
• Engage with a diverse consumer base to provide solutions for customer needs and technical issues
• Need to reside in Georgia,North Carolina, or Tennessee to be eligible for hire

Skills, Experience and Requirements

Ideal representatives have:

• High School diploma, GED, or equivalent experience
• Six months of related customer service and troubleshooting experience and/or training
• An openness to being coachable and a desire to learn new techniques

All representatives must have:

• Ability to remain engaged on the phone throughout the entirety of your shift with minimal to no distractions
• Ability to be on camera during all video meetings
• Superb attendance
• Open availability to work between the hours of 6 AM to 10 PM MT as well as weekends and holidays
• Flexibility with schedule changes every 12-15 weeks
• Tech savviness with the ability to smoothly operate multiple windows and tabs, while simultaneously providing Best In Class Customer Experience by speaking to customers over the phone

Where you'll be working:

You'll be working from home! At DISH, we understand that modern employee may need to operate fast on their feet and out of the office. Working from home allows you to perform a professional workday from the comfort of your home.

Work-at-Home Technical Requirements:

DISH will provide all initial equipment required to perform the role aside from home internet!

A DISH-provided PC Tower and power adapter, and (2) two Monitors, with associated cabling will be provided. This will be considered leased equipment and shal remain the property of DISH.

Required Accessories will initially be provided with a 30-day limited warranty. After 30 days from the hire date, you will be responsible for providing replacements should the required accessory(s) need to be replaced. DISH recommends that you maintain a backup/spare of each item to avoid downtime.

Required Accessories:

USB Headset

USB Keyboard

USB Mouse

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