Job Information
University of North Carolina at Charlotte Operations Supervisor in Charlotte, North Carolina
Position Number: 010227
Department: Business Services (Adm)
Employment Type: Permanent - Part-time
Months Per Year: 12
Essential Duties and Responsibilities:
The incumbent will support all Parking and Transportation programs and services on campus during their shift.
Supervise all day-to-day operations, programs and services supported by the Transportation unit, including Niner Transit, Niner Paratransit, standard and special event parking operations, e-scooters and pedal-assist bicycles, bicycle lockers, chartered and special event transportation requests, bus advertising, and all other transportation-related services.
Supervise and lead staff.
Coordinate with the operator of Niner Transit regarding operational changes that may affect the campus community. Provide direction to vendor leadership to help ensure service levels remain adequate for campus needs.
Utilize computer programs to log passenger transfer requests and dispatch service vehicles according to schedule needs
Monitor chartered transportation services; serve as a replacement vehicle operator when schedule vacancies exist.
Review and respond to emails and phone calls from coworkers and customers in a timely manner
Inspect all Transportation equipment and resources on campus to ensure proper levels of service are available to campus community members.
Serve as the primary point-of-contact during scheduled shifts and serve in an on-call capacity during weekend hours that you are not physically on campus
Minimum Experience / Education:
Required Minimum Qualifications:
Bachelor’s degree; or equivalent combination of training and experience. All degrees must be received from appropriately accredited institutions.
University Preferred Qualifications:
Graduation from a four year college or university and one year of related experience; or an equivalent combination of training and experience. All degrees must be received from appropriately accredited institutions.
Preferred Education Skills and Experience:
2+ years of supervisory experience preferred.
2+ years of customer service experience preferred.
Computer proficiency to support email, internet navigation, data input, record management.
Experience using Microsoft and Google Suite products (intermediate preferred)
Professional experience with campus transit and/or chartered ground transportation.
Valid Commercial Driver License (class A or B) with P endorsement (preferred)
Valid DOT Medical Card (preferred)
Attention to details needed.
