Easter Seals Jobs

Description

Robert Half Marketing & Creative is looking for an ecommerce specialist for one of our clients in Charlotte, NC.

Position Overview:

The eCommerce Specialist will be responsible for managing and optimizing our online sales channels, ensuring a seamless customer experience, and driving revenue growth. This role involves a combination of strategic planning, technical skills, and a deep understanding of eCommerce platforms and digital marketing.

Key Responsibilities:

Website Management:

• Manage and maintain the company's eCommerce website, ensuring it is up-to-date with accurate product information, pricing, and promotions.

• Optimize website performance, including loading speed, mobile responsiveness, and user experience.

• Collaborate with design and development teams to implement new features and updates.

Product Listings:

• Create, edit, and optimize product listings, including product descriptions, images, and metadata.

• Ensure all product listings are SEO-friendly to improve search engine rankings and visibility.

• Monitor inventory levels and coordinate with the supply chain team to prevent stockouts and overstock situations.

Digital Marketing:

• Develop and execute digital marketing strategies to drive traffic and sales, including PPC campaigns, email marketing, and social media advertising.

• Analyze campaign performance and adjust strategies to maximize ROI.

• Collaborate with the marketing team to align eCommerce efforts with broader marketing initiatives.

Analytics & Reporting:

• Monitor key performance indicators (KPIs) such as conversion rates, average order value, and customer acquisition cost.

• Use analytics tools to track website traffic, sales data, and customer behavior.

• Prepare regular reports for management, providing insights and recommendations for improvement.

Customer Experience:

• Ensure a positive customer experience by managing online customer service channels, including chat, email, and social media.

• Address customer inquiries, resolve issues, and handle returns and exchanges efficiently.

• Implement strategies to enhance customer satisfaction and retention.

Vendor & Partner Management:

• Coordinate with third-party vendors, such as payment processors and shipping carriers, to ensure seamless operations.

• Negotiate contracts and agreements with partners to optimize costs and services.

Continuous Improvement:

• Stay up-to-date with eCommerce trends, tools, and best practices.

• Identify opportunities for process improvement and lead initiatives to implement them.

• Test and evaluate new technologies and platforms to enhance the eCommerce experience.

  Requirements

Qualifications:

• Bachelor’s degree in Marketing, Business, or a related field.

• 2-4 years of experience in eCommerce, digital marketing, or a related role.

• Proficiency in eCommerce platforms such as Shopify, WooCommerce, or Magento.

• Strong understanding of SEO, SEM, and digital marketing principles.

• Experience with analytics tools such as Google Analytics and eCommerce tracking.

• Excellent written and verbal communication skills.

• Detail-oriented with strong organizational and multitasking abilities.

• Ability to work independently and as part of a team.

  Innovation starts with people.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .