Easter Seals Jobs

Job Information

Robert Half Desktop Support Analyst in Charlotte, North Carolina

Description

  • User Onboarding & Offboarding: Set up and terminate user accounts efficiently, ensuring proper access control and permissions across various systems.

  • User Account Management: Manage and maintain user accounts across multiple platforms, including Active Directory, iOS, Android, Office 365, Microsoft Intune, and other relevant systems.

  • IT Equipment Inventory & Distribution: Oversee the management of IT accessory equipment, ensuring proper inventory tracking and timely distribution of devices (phones, laptops, printers, etc.).

  • Device Setup & Assignment: Configure, install, and assign various devices to users, including computers, mobile devices, printers, and other office equipment. Troubleshoot and resolve technical issues related to these devices.

  • Help Desk Support: Provide daily technical support by responding to helpdesk tickets and requests. Troubleshoot and resolve issues related to PC repairs, printers, cell phones, servers, networks, and other IT systems.

    Requirements

  • Proven experience in IT support or helpdesk roles

  • Strong proficiency in managing user accounts on platforms such as Active Directory, Office 365, iOS, Android, and Microsoft Intune

  • Hands-on experience with device setup and troubleshooting (PCs, printers, phones, etc.)

  • Familiarity with system administration tools and monitoring (Barracuda, Exchange, VPN, Palo Alto Firewalls, antivirus, etc.)

  • Strong problem-solving skills and ability to prioritize tasks effectively

  • Excellent communication and interpersonal skills, with a customer-focused mindset

  • Ability to work in a fast-paced environment and handle multiple tasks efficiently

    Technology Doesn't Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .

DirectEmployers