Job Information
Duke Energy Call Center Representative - Part-Time Temporary (NC, SC, IN, FL Virtual) in Charlotte, North Carolina
More than a career - a chance to make a difference in people's lives.
Build an exciting, rewarding career with us – help us make a difference for millions of people every day. Consider joining the Duke Energy team, where you'll find a friendly work environment, opportunities for growth and development, recognition for your work, and competitive pay and benefits.
POSITION SUMMARY
More than a job – play an integral part of Duke Energy’s customer success and satisfaction as a call center representative.
Consider joining the Duke Energy team, where you’ll find a friendly work environment, and opportunities for growth and development.
A Part-Time Call Center Representative will assist customers through support channels, including phone, chat and/or email, to assist with payments, resolve billing and credit issues. This role requires professional customer service engagement and ensuring a high degree of customer satisfaction.
Please note: if selected, you will be contacted for a 30-45-minute mandatory video interview through Microsoft Teams. This video interview will be recorded and is required to proceed in the hiring process. Additionally, you will be required to be on-camera during the interview.
WE OFFER
Participation in a 401k plan
Accrued sick and family care leave per pay period
Flexible work schedule
All necessary equipment provided
PAY AND WORK SCHEDULE:
The pay rate is $17 per hour (non-negotiable)
This role is virtual, ability to work remotely
Flexible Work Schedule
Hours of Operation: Monday-Friday, 7:00 AM – 7:00 PM
Work a minimum of 12 hours per week, up to a maximum of 26 hours per week
Required 30-day break within 12 months
TARGET START DATE:
The target start date for this posting is Monday, 2/3/25. However, later start dates may be considered. A target start date will be determined at the time of offer, however may change based on business needs.
TRAINING DETAILS:
First 5 weeks, Monday-Friday from 8:00 AM to 1:00 PM
Required first day onsite attendance at a Duke Energy Call Center location
During the 5-week training period, there is no allowance for vacation time or absences.
Your continued employment will be contingent on successful completion of the training program.
RESPONSIBILITIES INCLUDE, BUT NOT LIMITED TO THE FOLLOWING
Provide high quality customer interaction by handling customer’s needs with integrity and empathy in one transaction.
Building genuine connections with customers and being a great ambassador for the Duke Energy brand.
Use professional judgement and escalate customer issues/concerns to management when appropriate.
Perform other duties as assigned, including work on special projects.
REQUIRED QUALIFICATIONS
High school diploma or GED completed at time of application submission
DESIRED QUALIFICATIONS
Ability to work a flexible schedule.
Some college or college degree.
One year call center or customer service experience preferred.
Willingness to work in an environment that requires 100% phone-based customer interaction.
Experience multi-tasking and working with various technologies using multiple monitors, screens, applications etc.
Effective listening and communication skills and the ability to interact with customers in a professional, courteous, and empathetic manner.
WORKING CONDITIONS
Work will be performed remotely; however, candidates are expected to live within a reasonable commute of a Duke Energy Call Center Facility.
All new hires are required to have access to reliable high-speed internet and a quiet work environment.
Required 30-day break within 12 months.
WHAT TO EXPECT: STEPS IN DUKE ENERGY’S HIRING PROCESS
Duke Energy Hiring Process (https://www.duke-energy.com/our-company/careers/customer-service)
Duke Energy Customer Care Assessment – required time sensitive/completion of online test
Please note: the assessment includes a video introduction. You will need access to a camera. Please make sure your camera is working prior to the start of the assessment.
If selected, you will be contacted for a 30-45-minute mandatory video interview through Microsoft Teams. This video interview will be recorded and is required to proceed in the hiring process. Additionally, you will be required to be on-camera during the interview.
Candidates who accept the employment offer will be required to complete and pass a Duke Energy background check and drug test.
It is the policy of Duke Energy to maintain a drug-free workplace.
Travel Requirements
Relocation Assistance Provided (as applicable) No
Represented/Union Position No
Visa Sponsored Position No
Posting Expiration Date
Tuesday, December 17, 2024
All job postings expire at 12:01 AM on the posting expiration date.
Please note that in order to be considered for this position, you must possess all of the basic/required qualifications.
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View a step-by-step application guide (https://www.duke-energy.com/-/media/pdfs/our-company/202704-ext-job-postiing-application-job-aid.pdf?la=en&rev=ef1520f25bbd47dcbdba4a0dbda6db8d) for assistance in completing the process. Contact our team (RecruitingOperations@duke-energy.com?subject=Duke%20Energy%20External%20Career%20Site) for questions on our hiring process.
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Brighter opportunities. Brighter futures. Duke Energy values ideas that come from a diverse and inclusive workforce, and we’re dedicated to providing a work environment where all people are valued, respected and able to reach their full potential. Duke Energy is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of race, color, sex, pregnancy, childbirth or related medical conditions, including but not limited to lactation, religion, national origin, ancestry, ethnicity, citizenship, sexual orientation, gender identity, gender expression, age, marital status, physical or mental disability, genetic information, medical condition, military status, or protected veteran status. Duke Energy complies with all applicable state, federal and local laws, regulations and ordinances prohibiting discrimination.
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