Job Information
University of North Carolina at Charlotte Administrative Support Supervisor in Charlotte, North Carolina
Position Number: 012121
Department: Counseling & Health Serv (Adm)
Employment Type: Permanent - Full-time
Months Per Year: 12
Essential Duties and Responsibilities:
Supervise up to 6 permanent diverse staff members of the Customer Service Support team. Manage and create schedules, training, duties, timesheets, leave requests, etc.
Serve as a back-up for front office team members as needed by collecting payment, deposits, reconciliation, checking patients in and out, medical records tasks and Immunization compliance tasks and performing general administrative tasks due to staffing needs including vacations, illnesses, lunches, etc.
Monitor daily performance of front office team members to ensure duties are completed
accurately, efficiently and timely. Monitor and control overtime.
Train Admin Support staff on medical software, phones system, front desk procedures, applicable policies, etc.
Ensure high quality care for patients by reviewing and researching concerns or complaints and recommending corrective action as appropriate.
Run reports as needed.
Oversee front office collections of charges and fees.
Monitor the flow of patient check in and check out. Keep patients informed of delays
Manage and perform billing duties such as receivables, deposits, credit cards, cash, and student account transactions.
Serve as an ambassador for the University presenting a warm, welcoming, approachable and supportive environment for all our students, their families, visitors and campus partners.
Listen effectively, accurately gather and correctly interpret information from students/families to respond to requests related to Student Health Center services, front desk tasks, medical records and referrals requests, immunization compliance, billing and payments.
Have direct access to, or responsibility for, cash and cash equivalents, credit card information, University property disbursements or receipts, or extensive authority for committing the financial resources of the University.
Perform data entry tasks.
Direct responsibility for secure handling of sensitive and/or confidential information.
Multi-task to manage requests in a timely manner with best practices for de-escalation and call management ensuring first-level resolution by communicating instructions clearly and concisely regarding policies and procedures
Participate and present information at Student Event Days including open houses and orientation sessions.
Assist with identifying, developing, and improving processes along with creating and/or editing forms and documents.
Maintain a high level of productivity and accuracy for performance with a positive and professional demeanor and appearance in a high volume, high-performance health center.
Perform all other duties as assigned.
Minimum Experience / Education:
Required Minimum Qualifications:
Graduation from high school and two years of progressively responsible administrative/office management experience; including some experience as a lead worker; or an equivalent combination of training and experience.
University Preferred Qualifications:
Graduation from high school and three years of progressively responsible administrative/office management experience including one year of supervisory experience; or an equivalent combination of education and experience.
Preferred Education Skills and Experience:
Completion of a four-year college degree or a two-year program is required.
A high school diploma accompanied by a minimum of three years of relevant experience in a medical or clinical setting, specifically in the role of a practice administrative manager, is preferred.
A moderate level of proficiency in medical software systems (practice management) is also preferred.
Additionally, experience in supervising personnel, critical thinking abilities, staff training, and exceptional customer service skills is essential.
