Job Information
Oracle Senior Business Analyst (Order to Cash) in Charleston, West Virginia
Job Description
As part of the Oracle Order to Cash (O2C) team, you will find yourself working with exceptionally talented and determined people committed to driving transformative change, improving the Customer experience and delivering project management excellence. The team, part of Oracle Finance, supports the Accounts Receivable, Credit, Collections and Cash Applications Operations teams. We also sponsor strategic projects and initiatives that improve the Customer invoicing and online application experience. We work cross-collaboratively with other Global Process Owners, Stakeholders and Development teams to architect processes and system workflows for Oracle Cloud services. We have a current opening for a Business Analyst with excellent project management skills to champion the Customer experience and lead continuous improvement of Order to Cash business operations.
What You'll Do:
Manage projects as part of the Software Development Lifecycle
Facilitate cross-functional requirements-gathering, problem solving and solution review sessions
Draft business requirements documentation and complete impact assessments
Submit regular status updates, recommendations and escalations to management
Drive business process improvements and automation with a focus on delivering optimal solutions
Participate in transfer of information sessions to establish understanding of new offerings for Cloud services
Draft User Acceptance Testing scenarios to ensure we test Order to Cash systems and processes
Validate business test scenarios hands on in the Oracle Fusion ERP and online Customer facing applications
Provide and deliver comprehensive training to Accounts Receivable and Collections Operations teams
Create procedure documentation leveraging technology to make it interesting and easy to absorb
Become a subject matter expert in Oracle Cloud and Subscription business
Communicate to any Oracle audience orally or in writing the end-to-end desired customer experience and underlying detailed business requirements
Identify gaps in understanding and bridge them by sharing use cases and visual demonstrations
Triage production issues that impact invoicing or revenue recognition
Communicate system issues to Operations including sending Alerts
Coordinate mass clean-up efforts
Track and manage reporting on key meaningful metrics
Preferred Qualifications include:
8+ years of accounting experience that includes invoicing and revenue recognition
8+ years in program-based work where you played a key role in driving adoption of new systems and/or processes
Experience with Cloud or Subscription Service products
Exceptional problem solving and analytical skills
Strong planning, organization, task and project management skills
Self-motivated, self-directed and independent in a team environment
Skilled in proactive and reactive responsiveness to identify and manage issues/concerns
Demonstrated skill working and building relationships with cross-functional and technical teams
Attention to detail, ability to prioritize work and meet deadlines
Ability to create procedure documentation
Project Management software skills
Advanced Excel skills
Strong MS Office skills
Bachelor Degree in Business Administration or related preferred
Ability to work with a fluid, solution-as-you-go project team
Excellent interpersonal, verbal, written communication, and presentation skills
Consistency and accuracy, personal discipline and ability to work across organizations
Team player who can work with a variety of personalities and effectively share information
Career Level - IC4
Responsibilities
Job Responsibilities include but are not limited to:
Passionately pursue an exceptional customer experience
Coordinate with different departmental teams to produce better business outcomes
Work to solve complex business issues using your creativity and problem-solving skills
Assist with project management for selected projects
Test business processes and recommend improvements
Meet with executives and other stakeholders to provide suggestions based on analysis
Lead Order to Cash initiatives that result in meaningful, transformative change
Communicate with a variety of Business and Technical personas in a lively, empathetic way
Write test documentation (test plans, expected results, acceptance criteria)
Validate reliability of new features hands-on in Fusion ERP and Cloud applications
Drive end-to-end implementation of projects with determination to make it across the finish line
Architect and execute implementation strategies with precision to a broad audience
Safeguard Oracle financial data with a commitment to our responsibility as business fiduciaries
To excel at this position, a candidate will need to have demonstrated the ability to do the following:
Consider impacts to both customer satisfaction and revenue recognition
Think beyond job title and do what it takes to make it happen for the customer
Remain composed in a dynamic and frequently changing work environment
Keep an open mind, consult, and act with minimal information in ambiguous situations
Prioritize, be proactive, act swiftly and decisively
Collaborate effectively with management, business partners and team members
Act as liaison between Business and Technical teams
Focus on developing holistic solutions that solve multiple business problems
Take ownership and accountability of the project lifecycle for assigned projects
Prepare and deliver quality presentations that tell the story
Create knowledge content and personally develop process and system flows
Operate effectively in a global environment and demonstrate a keen attention to detail
Be an agent for change
Disclaimer:
Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.
Range and benefit information provided in this posting are specific to the stated locations only
US: Hiring Range: from $84,300 to $199,500 per annum. May be eligible for bonus and equity.
Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle’s differing products, industries and lines of business.
Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.
Oracle US offers a comprehensive benefits package which includes the following:
Medical, dental, and vision insurance, including expert medical opinion
Short term disability and long term disability
Life insurance and AD&D
Supplemental life insurance (Employee/Spouse/Child)
Health care and dependent care Flexible Spending Accounts
Pre-tax commuter and parking benefits
401(k) Savings and Investment Plan with company match
Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
11 paid holidays
Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
Paid parental leave
Adoption assistance
Employee Stock Purchase Plan
Financial planning and group legal
Voluntary benefits including auto, homeowner and pet insurance
The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.
About Us
As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s problems. True innovation starts with diverse perspectives and various abilities and backgrounds.
When everyone’s voice is heard, we’re inspired to go beyond what’s been done before. It’s why we’re committed to expanding our inclusive workforce that promotes diverse insights and perspectives.
We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.
Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.
We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by calling +1 888 404 2494, option one.
Disclaimer:
Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.
* Which includes being a United States Affirmative Action Employer
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