Job Information
PSI Services HiSET Community Manager in Charleston, West Virginia
Description
Title: HiSET Community manager
Location: Remote, US
Salary: $70-$75k
About PSI
We are PSI Services. We power world leading tests. Delivered with trusted science and the very best test taker experience. PSI supports test-takers on their journey to pursuing dreams and gaining certifications that are important to them. They believe that their dreams are worth working for; that their dreams are worth the effort. And we believe that too. This is our core purpose, to empower people to achieve their dreams. We do this by being the best provider of workforce solutions, which foster both technology and science to deliver the best solutions for our test takers.
We are searching for top talent to join our PSI team and help grow our products and services. We have a creative, supportive and inclusive culture where we empower people in their careers to be their authentic self and make the most of their great talent.
At PSI, we are committed to helping people meet their potential and we believe that promoting diversity, equity and inclusion is critical to our success. That’s why you’ll find these ideals are intrinsic to our company culture and applied throughout the employee lifecycle.
Learn more about what we do at: _https://www.psiexams.com/_
About the Role
The HiSET Community Manager is responsible for daily operational tasks relating to the HiSET stakeholder community including management of the HiSET Community Advisory Board, as well as assisting HiSET Program staff and leadership and supporting departments with projects and deliverables related to specific client tasks and assignments. This role is a full-time, permanent position, with flexible working hours but core availability through typical Monday-Friday office hours. The role can be performed remotely, with occasional opportunities to travel for meetings, conferences, in-person workshops and operational delivery of project tasks.
Role Responsibilities
Manage the new HiSET Community Advisory Board and all related activities including but not limited to ensuring:
Effective management of the board members, meetings, documents and resources
Setting and tracking goals related to program effectiveness
The documentation and address of emerging needs and trends.
Monitoring active engagement and diverse representation of the board to reflect the community’s demographics, perspectives and needs.
Forge partnerships with relevant organizations, businesses, and institutions to expand access to and knowledge of education, test preparation, and training opportunities for HiSET candidates.
Connect with employers, workforce development agencies, and job placement services to create pathways for HiSET graduates to gain employment.
Develop sustainable strategies and initiatives that ensure the long-term impact and relevance of the HiSET Program in transforming lives and strengthening communities.
Serve as a main point of contact for all HiSET community stakeholders and workforce contacts.
Facilitate meaningful communication and engagement between HiSET community members, stakeholders, and decision-makers
Work with the HiSET Program team to develop and provide resources, workshops, and educational opportunities to empower community members and build awareness of the HiSET Program.
Deliver webinars, presentations, trainings and record videos to support the HiSET Program.
Work with HiSET leadership and marketing staff to recognize and celebrate the diversity, achievements and contributions of HiSET community members.
Attend and facilitate internal and external meetings.
Act as a subject matter expert with expertise within the high school equivalency and workforce markets.
Develop and retain an active technical understanding of the HiSET Program and other high school equivalency programs.
Support client inquiries through use of electronic case management system in a timely manner.
Assist and collaborate cross-departmentally regarding daily operational tasks, client relationships and issue investigation.
Knowledge, Skills and Experience Requirements
Experience in adult education and workforce markets required.
Experience working with departments of education, departments of labor, departments of corrections, technical or community colleges, employers and workforce commissions, preferred.
Effective stakeholder management experience required.
Educational (K-16, high school equivalency, workforce) assessments/ knowledge required.
Education to bachelor’s degree level in related field such as adult education, teaching, business or marketing, preferred.
Capability to problem-solve, analyze situations, provide resolutions, and lead technical discussions with clients.
Experience in effective customer service, client management, and/or technical support is preferred.
Knowledge and proficiency in Microsoft Office, project management and CRM systems.
Working knowledge of browser-based software and similar technologies.
Must have excellent time management, communication and customer service skills.
Ability to build strong relationships with internal and external teams.
Benefits & Culture
At PSI, our culture is to be transparent and fair. That’s why all of our roles have been benchmarked at a competitive rate against the local market they are based in. To be transparent all of our adverts now include the salary so you can see if we align with your expectations when looking for your next role.
In addition to a competitive salary, we offer a comprehensive benefits package and supportive culture when you join us. This includes;
401k/Pension/Retirement Plan – with country specific employer %
Enhanced PTO/Annual Leave
Medical insurance – country specific
Dental, Vision, Life and Short Term Disability for US
Flexible Spending Accounts – for the US
Medical Cashback plan covering vision, dental and income protection for UK
Employee Assistance Programme
Commitment and understanding of work/life balance
Dedicated DE&I group that drive core people initiatives
A culture of embracing wellness, including regular global initiatives
Access to supportive and professional mechanisms to help you plan for your future
Volunteer Day and a culture of giving back to our community and industry through volunteering opportunities
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
