Job Information
COLLEGE OF CHARLESTON Customer Engagement Specialist in Charleston, South Carolina
[Customer Engagement Specialist (Re-Announcement) *[Posting Details]{arial=""}]{arial=""}*
POSTING INFORMATION
Internal Title
Customer Engagement Specialist (Re-Announcement)
Position Type
Classified
Faculty / Non-Faculty / Administration
Non-Faculty
Pay Band
4
Level
3
Department
Campus Services HQ
Job Purpose
The Customer Engagement Specialist functions as a front-line professional and is a member of the team responsible for the forward-facing operations of the division of Campus Services carrying out the mission of enhancing the campus experience to power student success. The position serves as the primary point of contact for students, faculty, staff, parents, alumni, visitors and vendors, and performs a diverse range of administrative duties with a high level of independence and accountability using multiple enterprise systems. The position handles electronic, telephone and in-person inquiries and ensures that all customers have a positive, personalized experience.
Minimum Requirements
High School diploma and a minimum of two years directly related customer service and administrative experience. Bachelor's degree preferred. Experience with college/university customer service is preferred. Experience with cash handling, online software applications and Microsoft Office. Must be able to pass a S.L.E.D. check. Candidates with an equivalent combination of experience and/or education are encouraged to apply.
Required Knowledge, Skills and Abilities
[Exceptional customer service skills and ability to manage multiple tasks in a fast-paced environment. Must be well organized, personable and detail-oriented. Excellent verbal and written communication skills. Knowledge of (Transact) ID card system, (StarRez) campus housing and meal plan system, (AiM) facilities management system, (Let's Talk) customer service software and (T2) parking system a plus. Excellent interpersonal skills; ability to effectively manage and facilitate work with diverse individu ]{new="" roman="" times=""}
