Easter Seals Jobs

At Red River Managed Services, we provide a welcoming and positive workplace where everyone feels valued and able to do their best work, fostering a one-team mentality. Our employees work together to foster wise decision-making that relies on data, experience, and collaboration. We seek self-motivated individuals who are open to an environment based on this teamwork and shared success.

Our team works directly with our clients to create innovative solutions, challenge the status quo, and deliver first in class solutions. Our client-centric culture works to anticipate needs with an urgency to resolve issues and build long-term client relationships.

We aim to expand our growing workforce with passionate individuals who are resilient in the face of uncertainty and possess a creative spirit, all while keeping the needs of our clients top of mind to foster individual and organizational success. Interested candidates must possess a desire for growth through continuous learning and feedback.

Ideal candidates will possess the following skills and come prepared to discuss how they have experienced each of these areas in previous roles:

• Collaboration — You bring a collaborative spirit to all interactions with others; you work to ensure everyone around you is welcomed and positioned to do their best work; you view every Red River colleague as a member of one team.

• Creativity — You welcome new ideas and listen with the intent to understand; you are passionate and persistent in pursuit of innovative solutions; you value “brainstorming” as an expression.

• Empathy — You take the time to understand both the needs of your clients and your team members; you anticipate client needs and address issues effectively; you work to make each client feel valued and understood; you foster loyalty and a long-term relationship.

• Integrity — You willingly receive and give feedback; you are open about what’s working and what needs to improve; you admit mistakes openly and share learnings widely.

• Judgment — You are intentional when making decisions, with an aim toward long-term solutions rather than quick fixes; you rely on data, training, and collaboration with others to inform your decisions.

• Purpose — You exhibit courage in searching for the truth; you are willing to risk personal failure to help, or challenge the status quo, in the pursuit of excellence.

• Resilience — You thrive in rapidly changing circumstances; you adapt to change; you know when to include or escalate to others; you embrace a hard challenge.

• Selflessness — You are considerate when searching for new and different ideas; you seek what’s best for the team and organization; you discern how your actions could affect others; you seek to make those around you successful.

How will you contribute to making an impact? Join our team as the NOC Shift Supervisor II and take the lead in an exciting role at the heart of our cutting-edge RRMS NOC. As a pivotal member, you'll not only leverage your expertise as a top-tier NOC Engineer II but also spearhead the daily operations of our Network Operations Center (NOC). Your role will involve orchestrating and optimizing the team's workflow, directing the assignment of tasks, and actively participating in the resolution of Tier II and advanced issues. Beyond managing the NOC workforce, you'll play a key role in managing high-impact projects, contributing to our dynamic work environment while leading by example. Ready to be at the forefront of innovation and problem-solving? This role offers a unique opportunity to make a significant impact while fostering your leadership skills in a fast-paced, collaborative setting.

This role will operate on the Swing Shift (3:45pm - 12:15am); Sun-Thur

You will be tasked to:

• Supervise and lead a team consisting of NOC engineers & Help Desk Technicians.

• Be available and approachable for direct reports.

• Monitor and ensure the team's adherence to goals and performance objectives.

• Enhance and achieve Service Level Agreements (SLAs).

• Develop internal talent and refine training processes.

• Offer coaching and actionable feedback to team members.

• Escalate and maintain high-level communication with both customers and management.

• Manage the attendance of NOC engineers (check-in/check-out times).

• Identify areas for improvement and develop corresponding growth plans.

• Oversee the overall performance and reliability of the local NOC team by establishing and implementing technical and operational standards aligned with NOC core functions (Incident Management, Service Assurance, Change Management, and Reporting & Analysis).

• Manage operations for 3 to 6 level-I geographically dispersed NOC engineers in a 24x7x365 environment, providing incident, change, and problem resolution for 300+ clients in a Managed Services environment.

• Maintain a wide array of performance metrics and KPIs related to service delivery.

• Continuously update and uphold standards and documentation as products and technologies evolve.

Requirements:

• Proficiency in administering and maintaining Windows Server 2008 and above.

• Advanced knowledge of supporting/managing desktop operating systems.

• Experience in Email Administration, including high-level user management such as configuring new accounts, password resets, and troubleshooting user login, profile, and permission issues.

• Familiarity with basic virtualization Administration, including tasks like rebooting virtual machines, resource allocation, and possessing basic architecture knowledge.

• Strong experience and proficiency in domain functionality and knowledge of Active Directory services, Group Policy, DNS, DHCP.

• Exceptional ability to troubleshoot issues related to Windows and Mac OS at hardware and software levels.

• Proficiency in troubleshooting Remote Desktop Services and VPN (SSL and IPSec).

• Intermediate knowledge of Backup Solutions.

• Intermediate understanding and troubleshooting capability with common remote solutions such as RDP and Azure WVD.

• Basic understanding of core network components.

Minimum Education/Certification/Experience Requirements:

• Minimum 3 years of IT experience with IT administration and support experience with windows administration and management of Active Directory, DHCP, DNS, and Group Policy

• Previous Experience in a fast-paced consulting or MSP environment as plus

• For example: Previous technical support (success in Level One customer-facing roles) and experience in IT infrastructure with focus on Storage, Backup, Databases and Network.

• Other important experience

Preferred Education/Certification/Experience:

• Bachelor’s degree desired

• Required certifications: CompTIA A+, Network+, CCNA, AWS Solutions Architect Associate, Azure Administrator, Office 365 Fundamentals, ITIL Foundations, and/or Help Desk industry certificati

Knowledge, Skills and Abilities:

• Team Leadership

• Detailed oriented

• Strong organizational skills

• Confident decision-making skills

• Strong consulting and communication skills

• Confidence and experience in front of clients

• Strong ability to work in a team-based environment

• Ability to be a self-starter and possess good time management skills

Essential Elements (Mental; Physical; Equipment used):

• This position is an office position that requires remaining in a stationary position for multiple hours throughout the workday.

• This position requires the ability to continuously communicate with co-workers throughout the day utilizing Red River approved and/or provided communication tools and equipment.

Basic Qualifications:

• U.S. Citizenship Required

Red River offers a competitive salary, excellent benefits and an exceptional work environment. You can review our benefit (http://redriver.com/wp-content/uploads/2024/12/2025-Red-River-Technology-BAAG_12.19.24-1.pdf) offerings here. If you are ready to join a growing company, please submit your resume and cover letter (optional).

EOE M/F/DISABLED/Vet

Red River is an equal opportunity employer and makes employment decisions based on business needs, job requirements and individual qualifications, without regard to race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity or expression, marital status, age, family medical history or genetic information, disability, past or present military service, or any other characteristics protected under the laws applicable in the locations where Red River operates. Red River will not tolerate discrimination or harassment based on any of these characteristics.

Red River does not accept unsolicited resumes from individual recruiters or third-party recruiting agencies in response to job postings or otherwise. Placement fees will not be paid to any recruiter unless Red River has an active agreement in place with the recruiter and such a request has been made by the Red River Talent Acquisition team and such candidate was submitted to the Red River Talent Acquisition Team via our Applicant Tracking System. Any unsolicited resumes or other data submitted to Red River in violation of this policy may be used by Red River without obligation to pay any fees of any kind to the recruiter.

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Red River brings together the ideal combination of talent, partners and products to disrupt the status quo in technology and drive success for business and government. Red River serves organizations well beyond traditional technology integration, with more than 20 years experience in security, networking, analytics, collaboration, mobility and cloud solutions. Our operations, support, sales and technical teams all work together to create a positive impact on citizens, soldiers, consumers and employees. That’s what it means to Rock the Red. Are you ready?

• We work with purpose, looking to disrupt the status quo in meaningful ways.

• We act with integrity, showing respect for all and demonstrating our commitment to ethics

• We value collaboration and work as a team to accomplish goals

• We elevate creativity, and support curiosity to re-imagine the use of technology

• We have a strong work ethic, and seek continuous improvement in all we do

• We embrace philanthropy, working together to drive positive change and lasting impact within communities around us

Please see the linked document below for our consumer privacy notice. The notice provides you with information about what Red River Technology LLC and its affiliates (collectively referred to as “Company”, “we”, “our” or “us”) may collect about you, how this information may be used by Company, your privacy rights and the Company’s obligations in accordance with California Consumer Privacy Act of 2018 ("CCPA") and the California Privacy Rights Act of 2020 ("CPRA").

https://redriver.com/wp-content/uploads/2023/08/CPRA-Notice-to-Employees-updated30.pdf

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