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Responsibilities & Qualifications

RESPONSIBILITIES  

TheFunctional Program Managerwill manage and supportOutreach andRelationshipManagementand Mission Engagement and Operations Planning activities. Specific responsibilities include:

• Developing,maintaining, delivering, and executing acomprehensive planfor customer outreach andCustomer Relationship Management (CRM)

• Defining theplans, processes, andmethods formanaging coordination andcommunications withthestakeholder community

• Supporting both broad andtargeted stakeholdercoordination andcommunications of relevantactivities, schedules, testing, and service capabilities, to increase awareness customer confidence, and toimprove customersatisfaction levels

• Developing theplans, processes,tools, andtechniques tocollect user feedback and customersatisfaction (e.g.,surveys, questionnaires); analyzeand assess results;identifyand recommend opportunities for continuous improvement; and report results andrecommendations backto thecustomer

• Supporting the critical linkage between customer mission planning and IT support planning to includeunderstanding missionoperations and needs, mission owner element testing prior to deployment, and user feedback mechanisms

• Analyzing operational performance measurements and associated trends to ensure services meet customer missions, goals, andobjectives

REQUIRED QUALIFICATIONS

• Currentlypossessan activeTopSecret security clearance

• Years of experience required with degree:BS 10-12, MS 8-10,Phd5-7

PREFERRED QUALIFICATIONS * *

• PMP certification

Overview

Weare seeking a Functional Program Manager tosupport theOffice of the Director of National Intelligence (ODNI)National Counterterrorism Center (NCTC).This analystwill play an importantrolehelpingto buildaflexible and responsive IT environmentthatmeetsNCTC’sevolving and changingmission priorities.

TekSynap is a fast-growing high-tech company that understands both the pace of technology today and the need to have a comprehensive well planned information management environment. “Technology moving at the speed of thought” embodies these principles – the need to nimblyutilizethe best that information technology offers to meet the business needs of our Federal Government customers.

TekSynap is a fast-growing high-tech company that understands both the pace of technology today and the need to have a comprehensive well planned information management environment. “Technology moving at the speed of thought” embodies these principles – the need to nimbly utilize the best that information technology offers to meet the business needs of our Federal Government customers.

We offer our full-time employees a competitive benefits package to include health, dental, vision, 401K, life insurance, short-term and long-term disability plans, vacation time and holidays.

Visit us at www.TekSynap.com .

Apply now to explore jobs with us!

Additional Job Information

WORK ENVIRONMENT AND PHYSICAL DEMANDS

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Location: Chantilly, Virginia primarily with occasionaltravel within theNational Capital Region (NCR)

• Type of environment: Varies

• Noise level: Low

• Work schedule: “Normal work hours” constitute on average 8 hours a day,40 hoursper week (excluding breaks and meal periods) within standard operational hours occurring 0600-1800, Monday-Friday, excluding Federal holidays. May be requested to work evenings and weekends to meet program and contract needs.

• Amount of Travel: 20%

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employeeis regularly required touse hands tohandle, feel, touch; reach with hands and arms; talkandhear. The employeeis regularly required tostand,walk,sit; climb or balance; and stoop, kneel, crouch, or crawl. The employee isfrequentlyrequired tolift upto 25 pounds; and up to 50 pounds. The vision requirements include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.

WORK AUTHORIZATION/SECURITY CLEARANCE

Citizenship: U.S. Citizenship

Clearance requirement:TS/SCI with Polygraph

OTHER DUTIES

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.Duties,responsibilities,and activities may change at any time with or without notice.

EQUAL EMPLOYMENT OPPORTUNITY

Toprovide equal employment and advancement opportunities to all individuals, employment decisions will be based on merit, qualifications, and abilities. TekSynap does not discriminate against any person because of race, color, creed, religion, sex, national origin, disability, age, geneticinformation,or any other characteristic protected by law (referred to as “protected status”). This nondiscrimination policy extends to all terms, conditions, and privileges of employment as well as the use of all company facilities, participation in all company-sponsored activities, and all employment actions such as promotions, compensation, benefits, and termination of employment.

Job Locations US-VA-Chantilly

ID 2025-7668

Category Information Technology

Type Regular Full-Time