Easter Seals Jobs

About this role:

Wells Fargo is seeking a Senior Procedure Writer to join the Commercial Banking Content Management team within Business Execution and Readiness team. The Commercial Banking ("CB") Content Management team works with CB business partners to consult, write and/or edit and publish procedures and related materials.

In this role, you will:

• Write, edit, format, and update content to document business related information and processes. Apply writing, style, accessibility and brand standards.

• Identify and consult with a variety of stakeholders to develop implementation plan

• Organize content and page design to ensure content is clear, concise, effectively structured, and easily understandable for the reader.

• Assess the scope and impact of changes to existing content or requests for new content

• Identify and consult with a variety of stakeholders to develop implementation plan, assess size and scope of complexity and confirm impact

• Manage deliverables for self and others. Ability to track and manage results within implementation plan

• Apply metadata to improve user navigation and generate accurate reporting.

• Participate in meetings and communicate with employees ranging from individual contributor to leadership roles.

• Recommend and document business procedures and best practices, identifying process gaps and offering alternatives

• Serve as team lead or escalation point and provide guidance to less experienced technical writers

• Collaborate and consult with peers, colleagues and managers to resolve issues and achieve goals

• Partner with clients to review audience and develop strategy to address technical documentation needs

• Ability to serve as editor for individual contributor writers or business partners. Provide feedback to writers on writing quality, structure, and style and standards.

• Continuously improve and keep up-to-date the team's style and standards guide and team templates.

• Lead or participate in developing documentation or document publishing strategy, policy and guidelines

• Participate in establishing web publication guidelines, conduct procedure audits and certifications, or manage procedure timeline and pipeline

• Review and edit material authored by others

• Design and develop technical project artifacts, manuals, technical presentations, technical training materials, and complex web content

• Complete quality control assessments of the work performed by team

• Recommend and document business procedures and best practices, identifying process gaps and offering alternatives

• Serve as team lead or escalation point

• Provide guidance to less experienced technical writers

• Collaborate and consult with peers, colleagues and managers to resolve issues and achieve goals

• Partner with clients to review audience and develop strategy to address technical documentation needs

Required Qualifications:

• 4+ years of Procedure Writing experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Procedure writing experience

• Extensive knowledge and understanding of professional technical writing processes and tools

• Advanced Microsoft Office skills

• Excellent verbal, written, and interpersonal communication skills

• Ability to manage multiple and competing priorities

• Strong attention to detail and accuracy skills

• Leadership experience

• Experience with writing guides and style guides

• Experience with Open Text or other content management systems

• Ability to articulate complex concepts in a clear manner

• Works well both independently and within a team

• Tenacity to drive for results

• 5+ years with financial services industry experience with a strong preference for experience in Commercial Banking

Job Expectations:

• This position offers a hybrid work schedule

• Willingness to work on-site in one of the listed locations

#NBMBAA

Posting End Date:

*Job posting may come down early due to volume of applicants.

We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

Company: WELLS FARGO BANK

Req Number: R-399519-2

Updated: Wed Sep 18 04:21:38 UTC 2024

Location: CHANDLER,Arizona